Azalea Court

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    Azalea Court is situated in the pleasant surroundings of Bush Hill Park in Enfield with amenities close by. The home was purpose built in 2010 and was designed to provide the highest standard of comfort and care. There are 75 single en-suite bedrooms across three floors with two lounges and a dining room on each floor while there is an activity room and hair salon on the second floor.

    Outside there is an attractive patio and garden area for residents and their visitors to enjoy.

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Azalea Court Azalea Court Azalea Court is situated in the pleasant surroundings of Bush Hill Park in Enfield with amenities close by. The home was purpose built in 2010 and was d 58-62 Abbey Road,Bush Hill Park,Enfield,London,EN1 2QN 020 8370 1750
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Anonymous
Review date :Sep 28 2015
My mother has lived here (due to an advanced neurological condition) for over a year now and there have been too many problems to list on here.I often find that i need to make a complaint due to lack of safety or adequate care.Staff say they are very overworked and they do not have time to care for residents properly.The main lounge is so packed that it feels claustrophobic.They use a very high number of agency staff as their own staff leave very often due to poor salary and excessive work load. I came to this site because i am looking for a new home for my mother.The visiting GP doesn't communicate with the families,often not returning any calls to talk to me when i try to contact them about concerns regarding my mother's health. They prescribe her tablets when she is unable to swallow these because they want to save money on suspensions medicines which cost slightly more. There is a high turn over of managers too because they find it overwhelming to cope with the workload.(perhaps from too many complaints they receive). The night shift has only three staff for heavy dependency 25 residents on each(75 in total ) floor which makes it very unsafe.The social area (main lounge) is far too small for the numbers of rooms/residents on each floor. Some staff try hard to do a good job but they find it increasingly hard to keep up.

Original Comment

Reply from Azalea Court
Wed, 30 Sep 2015 11:20:54 +0100

Azalea Court is a Care Home that offers nursing care. The home is divided into three floors. Each of the floors accommodates 25 bed rooms all of which have a full wet room Ensuite. The rooms are spacious and offer additional seating for guests. Each of the floors has two lounges which can accommodate residents and their families. People are able to choose which lounge they sit in and whilst we encourage our residents to use all the lounges the residents choice of room sometimes means that guests would need to consider the residents choice of room when looking at their own seating. The home offers a full general practitioner service with multidisciplinary meetings held each month so that all health professionals are able to have a comprehensive input into all our residents care. As a company we offer a complaints process with full access to the ombudsmen for any unresolved concerns. Azalea Court holds a good rating with CQC and we would encourage people to visit the home or talk with their respective boroughs. No appointments are necessary and we welcome open questions. We do understand that sometimes we are not able to resolve concerns to a person’s satisfaction and continue to work hard on our own quality standards to ensure we learn from areas where we have not been able to meet those expectations. For further information on our home please feel you can contact Azalea Court or visit the Home.
Review Score 2 out of 5


Anonymous
Review date :Oct 24 2013
My Grandad has only recently moved into this nursing home as he is unable to care for himself. He has Alzheimer\'s and has done for about 6 years now. He was in a Residential Home previously but he needs to be constantly monitored in a Nursing Home, and we felt this may be the place. We were wrong. The Staff aren\'t consistent enough, they are in and out so often and every time I have been I have seen new staff and wondered why... They have been fired due to lack of care and other issues. My Grandad is not being cared after properly, when they feed him they are constantly making mess on him, where he then needs to be changed. The other day we came in and he was only wearing a jumper with a hood, a vest, tracksuit bottoms and a pair of slippers. He had no t-shirt on or socks. When we questioned the carer he simply replied, \"Why?\" as if he thought he was dressed appropriately. We\'ve been in there several times before and his door was closed shut. My Grandad is at the late stages of his Alzheimer\'s where he is now choking more often, we need the door to be open so the carer\'s can pop in and out to check up on him. He needs regular fluids, he has not been getting this enough. We have been checking his fluid chart and the carer\'s are not keeping this up to date and aren\'t giving him enough fluids. He has been dehydrated, causing him to have low blood pressure and dry skin - which they tried to rectify with vaseline. I do not trust these carer\'s with my Grandad, therefore will be looking to take him out and take him elsewhere. At these late stages, it is crucial that we find him somewhere suitable to care for him towards the end of his life. I am not happy with leaving my Grandad in the hands of these carers. We have had too many issues with them and as much as we have complained, our worries have not been put at ease and problems still persist!

Original Comment
Review Score out of 5


Anonymous
Review date :Oct 24 2013
My Grandad has only recently moved into this nursing home as he is unable to care for himself. He has Alzheimer\'s and has done for about 6 years now. He was in a Residential Home previously but he needs to be constantly monitored in a Nursing Home, and we felt this may be the place. We were wrong. The Staff aren\'t consistent enough, they are in and out so often and every time I have been I have seen new staff and wondered why... They have been fired due to lack of care and other issues. My Grandad is not being cared after properly, when they feed him they are constantly making mess on him, where he then needs to be changed. The other day we came in and he was only wearing a jumper with a hood, a vest, tracksuit bottoms and a pair of slippers. He had no t-shirt on or socks. When we questioned the carer he simply replied, \"Why?\" as if he thought he was dressed appropriately. We\'ve been in there several times before and his door was closed shut. My Grandad is at the late stages of his Alzheimer\'s where he is now choking more often, we need the door to be open so the carer\'s can pop in and out to check up on him. He needs regular fluids, he has not been getting this enough. We have been checking his fluid chart and the carer\'s are not keeping this up to date and aren\'t giving him enough fluids. He has been dehydrated, causing him to have low blood pressure and dry skin - which they tried to rectify with vaseline. I do not trust these carer\'s with my Grandad, therefore will be looking to take him out and take him elsewhere. At these late stages, it is crucial that we find him somewhere suitable to care for him towards the end of his life. I am not happy with leaving my Grandad in the hands of these carers. We have had too many issues with them and as much as we have complained, our worries have not been put at ease and problems still persist!

Original Comment
Review Score out of 5