Nuffield Health, Bournemouth Hospital

I have been coming on several occasions following anajot operation at another hospital for scans and consultations. I was disagnosd at this hospital and they managed to effectively to get the ball rolling smoothly and quickly as possible. Staff are excellent and so friendly.

I came in 26th July for a breast augmentation and was nothing but settled and feeling positive about my stay once I arrived. Everyone was very friendly n informative, clean and comfy room and a nice quiet nights sleep despite having my op. I am over the moon at this point with my new boobs! My surgery went very well and I am pleased with my results Good food and regular nurse visits to check Im ok I will recommend this hospital to anyone - thumbs up from me!

Reply from The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust
Tue, 12 May 2015 10:04:59 Z

Dear Mr Bold I am very sorry to hear that you suffered an excess amount of pain while having surgery on your knee. We have raised this with the ward sister who has now reviewed your notes. We understand that you were referred to the pain team who’s advice was sought and followed with the pain team visiting you every day. It is disappointing that despite our efforts we did not reach the standards of care you would have wished for. The use of cool bags is standard practice and found to be very useful by many patients and we are sorry this did not ease your pain. We have also spoken with the catering department who are very sorry that you found the food not to your taste as they receive a lot of very positive feedback. All their food is cooked fresh on site each day and they try to use fresh ingredients wherever possible from local suppliers. It is very disappointing to hear that you do not wish to return to The Royal Bournemouth and Christchurch Hospitals Foundation Trust for further treatment, if you would like to discuss this in more detail please feel free to call our Patient Advice and Liaison Service (PALs) on 01202 704886. Regards Sue Mellor Head of Patient Engagement