Nuffield Health, Brighton Hospital

Reply from Nuffield Health
Tue, 18 Jun 2019 10:02:43 +0100

Dear Patient, My apologies for the poor patient experience, at our Nuffield Health Brighton Hospital. We take feedback like this very seriously and as such would ask if you could submit some further feedback, via the following webpage, so that we can investigate your concerns further, unfortunately we cannot comment on any ongoing complaints via this channel: https://www.nuffieldhealth.com/contact-us/complaints-procedure We await additional detail regarding your ongoing concerns and would like to also thank you for taking the time to bring these issues to our attention. With regards, The senior management team at Nuffield Health Brighton Hospital

Reply from Nuffield Health
Wed, 31 Oct 2018 11:24:52 Z

Dear Sir/Madam, Many apologies for your experience when visiting our hospital last month. We pride ourselves on delivering an excellent patient journey to each and every one of our admissions and we would like to apologise that on this occasion we did not meet this aim. If you would like us to look into this further would it be possible to e-mail: BrightonOPD.Bookings@nuffieldhealth.com with further detail? Thank you in advance for this additional detail and apologies once again for the poor experience of our services. With regards, The Brighton Nuffield Hospitals team

Reply from Nuffield Health
Tue, 21 Aug 2018 13:57:33 +0100

Dear Andi-Elizabeth, Thank you for taking the time to review your recent admission to our Nuffield Health Brighton Hospital. I am very pleased to read that we exceeded expectations in most areas and, more importantly. achieved our prime objectives of excellent clinical and patient care. Your feedback regarding the Wi-Fi will be shared with the facilities team. Our apologies if you were unable to complete any tasks that needed access to a faster connection. Rest assured that this positive feedback has been shared with the clinical and support teams and although you didn’t get the chance to say goodbye to all the staff, they will be made aware of your positive feedback. On behalf of everyone at Nuffield Health, Brighton Hospital. Thank you for taking the time to share your experience on the NHS choices website. With regards, Ben Bellchamber On behalf of Nuffield Health, Brighton Hospital