Nuffield Health, Derby Hospital

Reply from Nuffield Health
Thu, 20 Jun 2019 16:43:16 +0100

Dear Patient, Thank you for this constructive feedback regarding your experience of the reception area at our Nuffield Health Derby Hospital. My apologies for the poor customer service experience and thank you for your suggestions with regards to the layout of the outpatient reception. Your comments have been shared with the senior management team at the hospital. If you have any further feedback, please feel free to contact me directly via Customer.Relations@nuffieldhealth.com and I will share any additional concerns or suggestions with the senior hospital team. With regards, Ben Bellchamber Nuffield Health Customer Relations Lead

Reply from Nuffield Health
Wed, 31 Oct 2018 10:33:31 Z

Dear Louise, Thank you for taking the time to provide this fantastic feedback. One of the founding principles of Nuffield Health is to provide the very best in patient care and it’s wonderful to see we achieved this aim during your recent visit. Your feedback has been shared with the appropriate management and we would like to thank you for once again for taking the time to provide this review on the NHS choices review portal. With regards, Ben Bellchamber On behalf of the Nuffield Health Derby Hospital

I attended their ultrasound department as a patient and couldnt have asked for more attention to on going explanations, making me feel at ease and very relieved at the end of my scan. I am a healthcare professional and found there approach to me very personal and reassuring.