The Cavell Hospital

I would give zero rating for the MRI service that my dad received at the Cavell site. We had encountered the most rudest person who could ever be allowed to work with public at this department. Im not sure how she treated my dad, as I was not allowed to go in the MRI room. Possibly training the staff on how to talk to people with some basic level of kindness and compassion would have helped. No one deserves to be treated that way especially when you pay for the treatment.

I attended for a knee MRI. I am claustrophobic..and was told i would not go in far..no further than my waist . A further radiographer arrived and both sermed to be talking to me. I am then told am going in on and my head would remain outside. I then felt the tray move and I seemed to be moving in at spoed and panicked as was not prepared for this. At no point in this private hospital did i feel anything other than harried and rushed with contradicting advice. No empathy..just an acknowledgement that this is not for you I felt embarrassed and upset and glad to get away. It was horrible and if i had seen the CQC report plus recent reviews I wouldnt have bothered. If you are putting people into this device, you shoukd have some meaaure of ensuring staff can handle anxiety with empathy and support. It was truly truly horrible. Private healthcare??? It was terrible.