North East London NHS Treatment Centre

I had my total knee replacement surgery on the 20th September 2019. I was treated with respect and care, nurses and doctors were fantastic kind and supportive, catering services was excellent staff were lovely and very encouraging to get you to eat something, food was delicious and very well presented thank you.My surgeon came to see me soon after my operation to inform me my operation went well,soon after the physio came to see me to get me to do my excsersises, shortly after she got me out of bed, I was discharged after two days after my operation. The ward was very clean toilets were as well I felt safe knowing how clean everything was, nurses were brilliant day staff and night staff they were always around checking on me.I would like to thank all the team for my care.

Reply from Care UK
Mon, 24 Jun 2019 09:50:57 +0100

Thank you for your kind comments. We aim to give our patients the best experience possible and we are pleased that you had a mainly positive experience. We would appreciate it if you could contact Mr Conor McGlinchey, Quality and Governance Manager, on 020 8598 4619 about the frame so that we can look into this. We understand that you have now sourced a frame but your feedback will help us to improve our services in the future.

Arrived at 12pm was escorted to my bed and changed in to gown went down at 2.30 was kept informed at all times what was happening had some discussion on anesthetic which was my chioice. Had operation back on ward at 1630 was throughly looked after unfortunately had to be cathertrised about 3am bit uncomfortable but necessary.. Breakfast at 8 am washed. Physio came and showed me how to use walker. Physio came back and showed me how to use crutches had lunch liver and bacon. Physio came back and showed me how to walk up and down stairs with confidence. Nurse Removed cathita and took blood saw the chemist who discussed my prescription for home. Went down for X-ray bloods back went to bathroom all good to go. Home at 16.30 what seamless experience the team on Kingfisher ward are fabulous can thank them enough a special thanks to the consultant and surgeon for going the extra mile