The Berkshire Independent Hospital

Reply from Ramsay Healthcare UK Operations Limited
Thu, 08 Aug 2019 10:58:02 +0100

Anonymous, were disappointed to hear of the negative experience you had at our location. It is very unusual for our Consultants to have to take leave at such short notice but as I am sure you will appreciate sometimes a situation arises that could not be anticipated. If you would be so kind as to contact my Personal Assistant on 01189028102 and leave a message with your name and state it is in reference to the issue that you raised regarding the length of your wait when you attended for your outpatient consultation. I will investigate your concern and personally respond to you regarding your treatment date With kind regards Elaine Long, Hospital Director.

I received outstanding care from the gynaecology team as a day patient for a minor procedure. Consultations, communication and after care were all 10/10. I am a nervous patient and everyone- reception, consultant, anaesthetist and all nurses were so warm, friendly, professional and knowledgeable. I feel so lucky to have such an brilliant resource. Many many thanks for such an excellent service and positive experience.

I was under the care of the consultant and his team on Steven Copeland ward as a day patient, i was booked in by a very lovely and efficient young lady on 17 August 2018 - unfortunately I did not get her name, was a nice welcome. then met the nurses who were all very very caring and explained everything so well. They are all a credit to hospital. Could no fault anything, thank you to the consultant and others mentioned above. hand tender but early days.