Tonbridge Cottage Hospital

Last night I was referred to your out of hours by 111, it was very quick and I had an appointment within a few minutes which initially I thought was brilliant! once I arrived the receptionist was lovely and really welcoming but however when I went in to see the doctor they made me feel incredibly uncomfortable about some very personal issues that were nothing to do with the reason I was there, to the point where I was close to having a panic attack! They came across as very rude and judgemental and made numerous comments that werent necessary! 100% not acceptable.>

Yesterday when driving home from Sissinghurst Castle and Gardens my husband became extremely unwell, on route we called into Tonbridge Cottage Hospital, the two nurses that firstly dealt with Tom were very caring and calm, the Dr on call came directly and she gave Tom a complete medical check over including a blood test, this was done with incredible professionalism and speed, my husband Tom and I cant say enough for the care he was given whilst at Tonbridge Cottage Hospital. The diagnosis was that Tom was suffering from a tummy bug and advised on how to deal with any future symptoms. Today we were very surprised to get a follow up call from the Dr to check how Tom was feeling, this isnt the norm from our local hospitals. A big thank you Maureen and Tom

Reply from Kent Community Health NHS Trust
Tue, 23 Apr 2013 18:17:00 +0100

Dear Maureen and Tom Thank you so much for taking the time to tell us about your postive experience at Tonbridge Cottage Hospital. The staff there will be so pleased to read your comments about their professionalism and caring attitude. Best wishes Customer Care Team Kent Community Health NHS Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net www.kentcht.nhs.uk