There was some confusion about whether my wife and I had paid for a course of treatment. We thought we had but the staff were unsure. The head receptionist encouraged us to ask the Financial Manager to look into the case, which we accepted. A few days later we received an email stating that we had paid for the treatment twice and a refund to our credit card had been authorised. Obviously we were pleased that the error had been resolved and grateful that Head Receptionist had encouraged us to investigate our case. I feel this situation could be avoided if the surgery issued receipts for the work done rather than just a credit card slip. That would show what you were paying for.
Original Comment Report...

As an older patient I am always pleased to be treated with courtesy and good humour. I have family connections to dental practices elsewhere and am confident in my opinion that standards of hygiene and treatment (NHS) here are very good.
Original Comment Report...

On the occasion of my last visit, I received kind and courteous treatment, as I always have over a long association with this pactice.
Original Comment Report...