Patient Ratings | ||||||||||||
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By: | Paul H.G |
| Oct 10 2020 | |||
I went to Bourne Hall Dental Practice on the 9th of October 2020. My teeth are a nightmare and I pity any dentist having to sort them out and repair them. I found the Staff Nurses and Dentist extremely helpful and friendly no issues whatsoever. You're worth the Five Stars and a lot more. |
By: | Anonymous |
| Apr 4 2019 | |||
The dental practice has changed over the years. I have been a patient with this practice for over 10 years. In the past I would have rated this practice as excellent. Sadly standards are falling. Dentists are not flexible, are ruled by time and there is a lack of compassion. If one is 10 minutes late a dentist will not see you because your appointment is 15 minutes yet there are numerous times when I have sat in the waiting area whilst a dentist is running late with the previous patient. Dentists should not be making decisions based on ego and power and should be more compassionate. One could be in pain when they turn you away for being 10 minutes late and have to rebook another appointment. I wonder whether some of these patients turned away for being 10 minutes late are reported as did not attend to CCGs which would be false reporting yet it's the service being inflexible. With mobile phone restrictions patients are not always able to ring if caught in traffic has this been factored in? Your envoy text messages do not tell patients that the dentist will refuse to see you if you are 10 minutes late. It would be good to add that on. Please put compassion before ego and power i.e. I will ask the dentist if they will see you from your receptionist. |
By: | Anonymous |
| Nov 26 2018 | |||
My wife and I have been attending Bourne Hall Dental Practice for around eighteen months. We have always found the reception staff pleasant and friendly. Being new to the practice we were extremely fortunate to be assigned to an excellent Dentist and our treatment since has been first class. Treatment has included difficult fillings and replacement dentures. We have every confidence in our dentist and the treatment that is given.
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