Visited the practice as part on ongoing treatment. Staff changes have impacted on the caring and patient focused service that this practice was well known for. Unlike previous visits (numerous) during which a mutually trusting, caring and friendly relationship had developed my son, on this occasion, was treated in quite an impersonal and mechanical fashion. My son has special needs where his care needs to be explained in detail to him before it commences otherwise he can panic with equipment and/or hands in his mouth - this is well known to the practice however none of the regular faces could be seen anywhere. There was evidence at all that his notes had been read in any detail in advance as no "tailored approach" to his needs was employed.. Needless to say the treatment planned was not completed due to a panic attack part way through. . This would never have happened with his previous dentist (recently departed for pastures new). The residual practice is poorer as a result of his loss (save for the reception team who were fantastic as always)
Original Comment Report...