Reply from Mr Desai
Tue, 13 Feb 2018 17:08:13 Z

I am sorry that you felt that you had a horrible experience at the practice - we try our best to make our patients' experience here as pain-free and pleasant as possible. There must have been a misunderstanding as we never charge a patient until they attend the first appointment, when the fee charged is for the treatment carried out - normally a Band 1 charge. And that is after they have seen the dentist and not before. There is no registration available for NHS dentists and we stress that to anyone enquiring about joining the practice. That is why we ask those wanting to join the practice to make an appointment to see the dentist and explain that no records can be made up for them until they come to that first appointment.?"