I went to this particular dental practise as it is close to where I live and had been recommended. On my first visit, was slightly put off for being 'told off' for not taking better care of my teeth. Compared to some, my teeth are well looked after. I booked in two other appointments as I needed fillings.Then I got my first dose of flu, two weeks after that was clearing up I got a bad throat infection. I called and changed my appointments, explaining that I had been ill and wasn't 100%. The last time I called, the receptionist offered me a Saturday appt, which was great. Today was that appointment. I got woken by the receptionist telling me I missed my appt, they had sent me a reminder, last being Thurs, 15 Aug and that the dentist wouldn't see me again. I apologised and explained I hadn't had any reminders, but was quite shocked by the rudeness of the woman. She said I had changed my appointments too many times and then missed this one, I wasn't welcome back ... shocked I put down the phone, checked my messages - I am not a person to miss my appointments, and haven't over the course of my life time missed many. I never received any messages, so I called back to explain and try and get an understanding of why I was basically being blacklisted. Once again the woman was rude, snapped at me to let her finish talking, even though I had been speaking. I wouldn't go back even if offered. I missed one appointment, not many, I had called ahead of time to change the others as I had been ill. I have seldom come across such rudeness and although I am sorry that I missed the appointment, there wasn't any cause for such ignorance.
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