Patient Ratings | ||||||||||||
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By: | Rachel Mayne |
| May 28 2019 | |||
The reception staff are knowledgeable and friendly. They do their best to arrange appointments to suit. As for the dentists, I can only comment on mine. I always insist on seeing him as I have been very impressed with the treatment that I have received from him over the years and I am paranoid about me teeth! He has foreseen future problems and arranged elective work at hospital for me rather than wait until I had pain. He has also saved 2 teeth that I thought had reached the end of their useful life - pushing implants further down the line. The most recent was completed this morning when he managed to crown a tooth that was really only a root. I am so grateful! |
By: | Anonymous |
| Oct 8 2018 | |||
My family has been with this practice for 6 years but in the last year have become very dissatisfied. When you call they answer straight away only to tell you you’ll be put on hold. Gave up after being on hold for over 10 mins one day. I’ve made calls about 6 times in the last few months and it doesn’t seem to matter what time of day you call this always happens. I once declined to be put on hold and they said they would have to phone me back instead. I have given them feedback that this is frustrating. The reason for so many calls is that I have been sent 2 text messages and a letter saying that my checkup is overdue but when I call they say it is not due for 4 months- some mix up with 6 versus 12 month appointments which they say they’ve fixed but I still get all these ‘reminders’ The last letter saying that it’s not good for my teeth if I’m not seen every 6 months. It then becomes extra frustrating when you can’t speak to them about their persistent error!
Additionally, the checks don’t seem to be very thorough and there is no cleaning or anything done as part of check up which I understand is the case at othe practices. We shall be moving now unfortunately. |
By: | Anonymous |
| Feb 14 2018 | |||
Put simply, we’ve been with this practice for over 15 years and the whole family use it. Very happy with the service, never had to wait more than 10 minutes and most importantly we’ve all got excellent teeth and never had pain when any of us has had to have any sort of procedure. |
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