Friendly, helpful, compassionate and excellent work.
Original Comment Report...

First of all I would like to say that although I have not been a patient of this practice for very long I am satisfied with the level of dental treatment provided so far. However, I do need to make a point in respect of my visit today. After my last check up my next appointment was booked for today, 31st Jan 2019. The receptionist handed me a green appointment card with the date clearly written on it and entered the appointment on the system. When I arrived today I was told I had no appointment and advised that it was for tomorrow (1st Feb 2019). I was turned away and told I had to come back tomorrow. Unfortunately, I did not have the appointment card with me; however, when I returned home and checked it my appointment was indeed for today, confirming that the error was in fact an incorrect entry on the surgery system. I really don't like complaining, and I know to err is human; however, in this instance I feel that a complaint is justified. Firstly, on the grounds that at no point was I given the benefit of the doubt, it was immediately assumed that I was in the wrong and turned away when it was in fact a surgery administration error. Secondly, because if a patient misses an appointment they can be charged for it; however, when a patient is inconvenienced in this fashion and at personal expense, there is clearly little they can do but accept a reluctant apology. I would suggest that this surgery puts an appointment confirmation/reminder system in place. It could be done via automated text or email very easily, would not cost anything. My GP surgery uses such a system as does even our local hairdressing salon. It would stop errors becoming problems, avoid inconvenience all round and would reduce the number of missed appointments. This would save money whilst improving the efficiency of the surgery.
Original Comment Report...