This morning my tooth cracked, and so I thought I'd find a local dentist. My search said Craigwell Dental was the closest. I walked in, and the receptionist was talking to one of the dentists assistants I presume. I patiently waited for her to conclude her gossip, and then asked if I could get an appointment. Are you a new customer? Yes I replied. Oh right, fill this form out, and we will then contact you for your first consultation. She tells me, they only see new patients on Friday afternoons. Being as it was Friday morning, I thought, ok I guess I can wait till the afternoon, I ask, can I have an emergency appointment for the afternoon then? No....we are having a meeting today. Furthermore she said, WE CALL YOU when we are ready to book you an appointment. Seriously? What kind of dentist is this? You are happy to just leave me swinging, with no idea of when I will be able to even been seen? This the nonsensical. Then also, being as I wanted treatment on the nhs (which I'm entitled to), I can't be seen until the new financial year. There is something seriously wrong with the system in this practice. You have a duty of care to help people first and foremost. The financials and rewards you gain should come secondary. If your priority is just Pound coins, I think you are in the wrong business. Get up early in the morning and play the stock market, and don't worry about helping local people with the dentistry issues. This is a warning to all, don't get a toothache in March, because the accountant says wait 'till April new financial year, and then you will be seen! (And don't forget, because you are a new customer, we'll treat you like a third class citizen, and call you when we feel like it - ONLY Friday afternoons though...when we have the time, when we are not in "meetings".)
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