My son's teeth needed a deep clean before he could continue his orthodontic treatment as he wears a brace. Orthodontic appointments take at least 3 months to book. According to the orthodontist they have sent 2 letters to the practice asking for my son to have a deep clean. The practice said they did not receive it. As his appointment is next week, I contacted the dentist who said they have still not received the letter but protocol prevents them from contacting the orthodontist to get the go ahead. The result now being that I have had to cancel the orthodontist and have an appointment in October all because the dentist has not received a letter which is going to be put in the post today. or has an appointment.. This lack of ability to simply pick up a phone between healthcare professionals is unbelievable but if I went private, lo and behold the dentist would be able to see my son - figure that one out! My son is one of a twin. In 2017 Twins needed orthodontic treatment but the practice only sent one letter to the orthodontist for one twin. Consequently my daughter is a year behind receiving her treatment from the orthodontist. I have lost all confidence in this practice.
Original Comment Report...