Patient Ratings | ||||||||||||
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By: | Ann |
| Oct 2 2019 | |||
Thank you for your care and understanding, being able to see the Dentist when l did not even have an appointment booked, This dental practice, are so good, everyone, reception, dental nurse, obviously the Dentist are so good, nothing is too much trouble, once agin, thank you. |
By: | Anonymous |
| Jul 30 2019 | |||
Been with Happy smiles for the last 4 years now. always very clear and attentive, its always a pleasant environment albeit a relatively small waiting area, that said its bright and airy and plenty to read or engage in during waiting times.I recently had a course of treatment, including extraction, temporary plate and a filling. the cost and the process was very clear and all expedited beyond expectation.The staff are always very pleasant, knowledgeable and professional.I have recommended at least 5 of my family and friends over the last 4 years and all have been extremely happy and content and continue to come back to Happy Smiles. Reply from Happy Smiles Family Dental Practice Tue, 30 Jul 2019 14:03:47 +0100 Thank You for your kind review ! |
By: | Anonymous |
| Jul 29 2019 | |||
So I had 3 appointments cancelled by this dentist with no real reasons given and also no apologies given by the rude receptionist all in the space of 5 months. When we were EVENTUALLY seen The receptionist was extremely rude not very friendly or welcoming and Was VERY judgmental towards me in regards to my son getting bored and messing with things in the waiting area. We waited 30 minutes for our appointment so trying to keep a 4 year old 1 year old and 7 year old busy in that time was very stressful and did not help that the receptionist repeatedly told me to tell my son not to touch things! Would help if there was a toy area to keep young children occupied if the stuck up receptionist didn’t want my son messing with things, especially when the dentist is running late with appointments. When being seen by the dentist £22.50 worth of treatments consisted of looking at my teeth with a mirror and counting them that’s it! When I know full well I was desperate for a clean!!!! Therefore I will never revisit this dentist again and shall be telling everyone not to visit there either! Recently joined a different dentist in the same town, receptionists friendly and approachable, waited 5 minutes to be seen, children’s toy area in waiting room WHAT A DIFFERENCE !!! Oh and for my £22.50 I got x rays on my teeth a polish and lots of friendly advice! Perhaps you should take note! Snobby rude and waste of money and time! Happy and smiley experience it was not!!!! Reply from Happy Smiles Family Dental Practice Tue, 30 Jul 2019 14:06:13 +0100 We are disappointed you have felt it necessary to complain. We take all complaints very seriously and always endeavour to resolve concerns for our patients. We would be grateful for an opportunity to respond, with a view to resolving your concerns. Please contact the practice manager on 01952825555 |
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