over several years had a number of dentists. Dentists are not available every day so either need to wait for a while or see another dentist. Different dentists appear to come up with different diagnosis. Hygienist not always available and not uncommon for them to have no hygienist available. Staff are also variable but have provided good service within the constraints set out above. For urgent appointments sometimes need to wait several days.
Original Comment Report...

Here is an email that I have received out of the blue from this dental practice - I'm not sure if this has gone to all patients or targetted a few, however as I have never failed to show for an appointment, I find the wording and tone in this email totally inappropriate, verging on rude. I understand the importance of the message but really? There is a way to impart messages and information whilst still treating people with common decency - this is sadly reflective of the way this practice treats its patients in general: NHS Failed Appointments Dear ............................ Last Appointment - ..................... Please Note: In the Months of 1st January 2019 to 1st July 2019 NHS Dental Hours 150.66 Hours were wasted (Equivalent to 18 Days of treatment time) Due to an increase in the number of patients failing to attend appointments without informing the practice, it has become necessary to the the following policy in accordance with NHS Guidelines: If you fail to attend for 2 appointments you may be removed form this practice as an NHS patient and will only be seen independently or alternatively you can find another dentist. If you cannot attend your appointments for any reason, please let us know as soon as possible, so that we can offer the appointment to another patient, and rebook your appointment. Thank you Britecare
Original Comment Report...

Attended yesterday at 1-45 pm for 2pm app. I am always punctual so pressed buzzer on door,but then saw sign saying lunch until 2pm. Could see people walking inside but no-one came to door. ,To leave someone waiting outside in the cold is disgusting,I am 69yrs old and have difficulty standing, is it not reasonable to let someone sit inside and wait! I do not have to come to you as we travel from Lutterworth,and will not use you again. Also when I get a reminder call from you,its really silly to ask for Mrs.Maureen and not address me correctly.!
Original Comment Report...