I am very dissatisfied with this practice. In the period 2018-21 at least three appointments were shoddily cancelled at the last minute. I never did get to see a dentist as they finally de-registered me. On desperately needing a dentist again in May 2024, and in vain looking round for an NHS practice, I knew I would have to go private. In the end I decided to remain faithful to mydentist, Stone. An appointment was made for the next day, only to be told that this had been cancelled, and I was offered a future date, as the dentist had themselves a medical appointment. NOT HAPPY!

My visit to My Dentist clinic based in Stone, Staffordshire. The receptionists are sullen and inconsiderate, they make mistakes with appointments and think it is funny when you contact them to check why you have received a text with a different date for the appt. The treatment received by the dentist and dental nurse was without any due care or attention, they did not notice, check, monitor (or care) that someone feels pain whilst they were wrenching (extracting) a tooth. On each of the 3 visits we were made to wait at least 15 mins more than the appt time, we paid private fees and for the £400 paid, would have received better care and treatment by going to a first year dental student who needs patients to practice on. I would give no stars if the option was available.

after our NHS appointment was cancelled for a check up and clean and polish booked 5 months ago we re appointed for today and paid privately as we have a family wedding coming up and wanted this service as we were advised no NHS appointments were available until late September but surprise surprise private appointments are available at additional costs after arriving and going in 25 minutes late the check up was done rather rapidly and we were told they did not have time to do the clean and polish and this was why we re appointed for today complete wasted Journey
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