Up until today, I have been very happy with this surgery. However, after the way I was treated today by Mr Kamran, neither I or my family will ever use them again. The dentures that had been made for me were very painful and didn’t fit properly. When I explained this to Mr Kamran, he became very rude and overtly angry stating I was insulting him and that was the best he could do. I explained that I wasn’t criticising his work; the dentures are made from moulds in a laboratory off-site and perhaps the error occurred there. He continued to become angry and argumentative and I felt very upset and intimidated. He told me to get my money back and go elsewhere. I asked if there was a practice manager I could speak to in order to complain about his behaviour and he told me that he is the practice manager and there is no one above him. I was very shocked as this attitude and behaviour was very different to his usual personality. Even if he is having a bad day, he should remain professional and treat his patients with respect. I left the surgery very distressed at the way I was treated.