Patient Ratings | ||||||||||||
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By: | Anonymous |
| Mar 7 2023 | |||
I am disgusted with this practice - avoid it especially if you are autistic or been victim of violent assault. I had misfortune of dealing with a young female dentist who was clearly NOT trained on autism. She had no sympathy or understanding that I can NOT cope with a denture or having a gap in my mouth. To make matters worse, around this time I was attacked by a sexual predator sustaining multiple injuries, including to my mouth where my previously solid teeth were now wobbly and could not support bridge. She gave me bad tone of voice more than once and then did a weak referral to a dental hospital to consider me for implant, claiming I had 'demanded' the referral when it was the dental hospital itself that told my dentist to refer me to them! Also in the referral, she had missed out important information and it has basically undermined my case. To make matters worse, the practice manager had the audacity to quote their 'zero tolerance' policy to me when I had NEVER been rude, aggressive or threatening to their staff, especially the dentist in person. The most that dentist saw was me crying due to autism. They have quoted that policy to me and told me to find another dentist! They have shown NO sympathy or concern for a disabled person that has been attacked by a sexual predator. I have NEVER experienced anything like this with any dental practice before. I am going to send them to the Health Ombudsman over this and I have also had a conversation with the dental hospital today pointing out how they have undermined me and treated me. AVOID! |
By: | Kerry |
| Oct 27 2021 | |||
I went to see the new hygienist today at gale Street she did her job ok but I have very sensitive teeth and usually had it numbed in the past by other hygienist who was very good but left to have baby. So the lady I see today didn't really listen she try to numb it with a spray but only worked on some of my teeth the others hurt she didn't stop when I told her to, she tried the spray again after but still didn't work I won't b seing her again doesn't listen to her patients unprofessional |
By: | Lorraine Westfield |
| Oct 7 2021 | |||
I have been a patient at gale street for many many years, I was always afraid of going to the dentist. My first appointment was very relaxing, professional and made me feel at ease. My dentist and nurse were very reassuring the whole time of treatment. I even had a tooth removed without sedation. The receptionist are very friendly, helpful and polite and very accommodating to try and get you an appointment as soon as possible. I would not go anywhere else for treatment Lorraine |
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