This was a small, well-run NHS dentist that also offered private treatment. Now the focus is far more on private treatment . Contacting them by phone is a nightmare: there are separate options to press for NHS or private treatment. When I pressed the NHS button, I had to listen to advertisements pushing private treatment and awful "muzak".There was an option to be rung back which I eventually took, leaving my details, but had no response in 2 hours. When I rang again, I pressed the private treatment option and the call was answered within a minute. Coincidence? I am not complaining about the staff I have seen. The receptionist, dental nurse and dentist I have met have all been very pleasant and competent, but the ethos of the practice and its contactibility have both deteriorated.When the phone was answered, I told the receptionist that I had been trying to contact the practice for some time and the receptionist replied that they had been very busy as they were doing the phone and paperwork for both of their premises. If that is true, then clearly, something needs to change.
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