Patient Ratings | ||||||||||||
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By: | Brandy |
| Aug 21 2019 | |||
This has been my dentist for as long as I can remember (I’m 19) and I’m really irritated with their services. Well that would be a lie because i can’t access their services because there’s never anyone around to answer the phone! Call after call after call goes straight to voicemail day after day or it will ring a few times and then go to voicemail. Honestly it’s a joke. I don’t have the time to get up and go into the clinic every time I need to make an appointment. Right now i don’t know if I’d be wasting my time since the issues with phone answering leaves me to think they may have closed or moved practice without a single letter or notice. Does anyone know what is going on ? Reply from Parsonage Dental Practice Thu, 22 Aug 2019 08:40:29 +0100 I am so sorry to hear that you have been struggling to reach us. I am not sure why this is the case. We are certainly open and here. We have received lots of phone calls with no problems. Perhaps you rang while we are on the phone with another patient. Our phone doesn't go straight to voicemail because there is an introductory message before it can go to voicemail.Please check that you have the right phone number. I have listened to the voice messages that have come in overnight this morning as usual, but I have not heard any that could pertain to you. I will be happy to discuss your difficulties if you ring us or come in. Regards Tracey-Practice Manager |
By: | Colin Webb |
| Dec 24 2018 | |||
Just a day before Christmas I needed urgent attention for a cracked/infected tooth and my dentist had already closed for the holidays. He was very helpful and referred me to Parsonage Dental Practice. They were wonderful. Saw me straight away and were so pleasant I actually enjoyed going to the dentist! Would definitely recommend the dentist and Assistant. Such a lovely practice. Thanks so much for your help. |
By: | E Eland |
| Jan 19 2018 | |||
I have been with this dental practice for many years. I am so impressed with the dentist and all supporting staff at the Parsonage. I am always treated with understanding and empathy. I am always greeted by name - even though I usually only go in to have a regular check up. Any treatment I am offered is always fully explained to me and only necessary work is undertaken. My children go too and I have never had such good service in trying to have them keep their teeth perfect into adulthood. I know it is difficult to get a phone response as this practice is so busy but they do get back to you and they do send it out letters in the post too. When I have had an emergency they have seen me. Thank you so much Parsonage Dental Practice, keep up the good work. For me you are the best dental practice I've ever been to. |
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