Quite a disappointing experience really. I started my treatment with this practice feeling hopeful and to be honest, the dentist is a very approachable professional person. However, two hygienists I met were both quite rude. Both displayed qu professional behaviour in treating me ( the patient) with utter disrespect. The first one was off hand and had a shocking attitude. I had asked for an early appointment because of a problem and she clearly felt annoyed about this. Openly arguing and almost accusing me of trying to cheat the denplan system by getting more treatments than my plan allowed. I offered to pay the difference but she continued to make an issue of it. I complained to the Practice Manager, who reassured me and booked me in with the second hygienist. The second women was equally disagreeable. She refused to carry out a treatment that I had been having for years with my previous dentist. Again her attitude was far from caring and professional. I’m now in the process of looking for a new dentist, which is crazy, as the actual dentist was ok! Don’t these hygienists realise- the customer is always right and customer care skills go a long long way. Both women require urgent training in care and communication!
Original Comment Report...