Patient Ratings | ||||||||||||
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By: | Laura |
| Sep 13 2018 | |||
Thank you so so much for your time today!! Really pleased so far ?? best dental appointment I’ve ever been too I didn’t even really realise I was havin injections and for a needle phobe that’s unbelievable so thank you so much, can’t wait for the end result . Reply from Pinfold Dental Practice Thu, 13 Sep 2018 11:44:29 +0100 Thank you Laura for your lovely comments. We will ensure to pass these on to the team. We are grateful you took the time to leave a review and we are glad to hear you had such a positive experience. We also look forward to completing your treatment and giving you the smile you deserve. |
By: | Jayne |
| Feb 28 2018 | |||
I have found all the staff at this Practice extremely courteous and polite. The girls on reception are really friendly and cheerful. My particular dentist is lovely. She has helped me immensely and reassured me when necessary. I would like to take this opportunity to thank everyone at Pinfold for looking after me. Reply from Pinfold Dental Practice Thu, 15 Mar 2018 13:52:37 Z Jayne, thank you so much for your kind words. We will ensure to pass them on to the relevant members of staff. |
By: | Anonymous |
| Feb 12 2018 | |||
Found staff rude and non sufficient made a phone call and a few times whilst at the practise and found nothing was logged about my requests and when I phoned to tell them i couldn't make an appointment they never logged it down so I had to wait 12months for another appointment very disgraced with this dentist also my dentist was not friendly looked down on me and had a face on her uncomfortable!!!!!!! I would say to elsewhere Reply from Pinfold Dental Practice Thu, 15 Feb 2018 13:47:20 Z We are sorry that you are unhappy with the service you received from our practice this week and also in November 2017. Our complaints manager has investigated these incidents and whilst we obviously would not comment on individual cases due to patient confidentiality; we can however refer you to our 'Fail to Attend' Policy which states that "If a patient fails to attend 2 appointments (without notice) within a 12 month period, that patient's name will be removed from the practice list and no further appointments will be offered". We note your comments about the dentist, but are struggling to understand them - as in their most recent patient survey, your particular dentist received the maximum possible satisfaction score from their patients. |
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