Reply from Dental Care Clinic
Sun, 10 Sep 2017 12:51:55 +0100

Any criticsm made is taken seriously and investigated, as we aim to provide the best possible service to our patients. This incident has been investigated: The member of staff covering reception in the afternoon, will require further training in order to accept new patients The member of staff who spoke with the complainee in the morning explained that there was just light hearted banter between them which was meant in good spirit but it appears to have been taken offensively Our trained reception staff are very welcoming and our practice remains extremely busy with happy patients. This person appears to not have a sense of humour and instead has resorted to Online Defamation , at which we are deeply offended No one was trying to be rude and unfriendly, infact we have thousands of patients who have great banter with our receptionists, regularly laughing and giggling, throughout the day : this greatly helps reduce anxiety in nervous patients and makes visiting the dentist a far more pleasureable experience. Our practice will never turn away patients, especially children, in pain. However, it is also well documented ,that parents who oversupply children with sugary food & drinks ,resulting in rampant tooth decay, are commiting a form of child abuse . It is our professional duty to not only cure the pain ,but to prevent further problems, by educating parents and children. Our practice team do not feel that it is right and proper that we are subject to Defamation after all our hard work and efforts to run a happy successful practice