I rang the practice to re book my daughters appointment after they had cancelled it again this is normal for this practice to do this at least 3 times before you actually see anyone and because I had asked why my appointment had been cancelled I got screamed at on the phone and they slammed the phone down absolutely disgusting I wonder why this practice is still open they have horrible reviews so obviously it’s normal for them to get bad advertising and to top things off the manager is not I interested in your complain and says I don’t have time to call you back what a joke
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i made a regular appointment for a check up , i was told to pay upfront for this , when i asked why , when i have not seen the dentist yet and i wanted a polish and this may cost more i was told its ok becaue that is included in the amount. i was seen by yet another new dentist who did not introduce herself, she was more interested in asking me if my appt was at 10.30 when it fact it was 9.10 in the morning and i was there so surely i would be attending at my appt time! she asked me the quaestions which i had only just answered on the medical form which i appear to fill in every time i vist . i'm 51 yrs old and find it quite patronising to be asked how many times a day i brush my teeth ( if she' have looked at my teeth she wouldnt need to ask this question along with do i drink fruitjuice, do i drink pop, where do i work , is it stressful , what is my oral hygene like.) she had a quick look then said we were finished , ,i then asked for the polish to which she replied 'you dont need it' i said i would like one as i beleived it was included in a check up , and was again refused treatment , saying i would have to pay privately for it . not happy and i will not be returning after being a patient here for many years
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