I was recommended this practice by a family member. When ringing for an emergency appointment, I found the member of staff whom I spoke to, to be very rude and unhelpful and actually put the phone down whilst I was finishing my sentence. Working in the health care profession myself, I find manners to cost nothing and due solely to the way in which I was spoken to, I decided to go elsewhere. I strongly feel that further staff training is needed for this individual or maybe a change of career if speaking respectfully and providing help are competencies which they cannot fulfil.
Original Comment Report...