I visited the surgery today upon my arrival I found the reception staff friendly enough. I was 15 minutes early for my appointment as I’m a very nervous patient I wanted to get in and get it over with, when I eventually got called in the dentist was quit abrupt as I told her what it was I needed doing saying “and who has told you this” . I was made to feel like a second class citizen throughout the whole visit and left upset. I will definitely be finding a new dentist for myself and my family as this isn’t the first time myself and my family have been made to feel like this.
Original Comment Report...

I dread going to see this dentist! This person seems to not recognize the concept of pain. If you ask for pain relief, you do not always get it. I get lectured on Dental Hygeine even though I have that well under control. The dentist is condecending , and seems very brutal and uncaring..
Original Comment Report...

My appointment was for 4.50pm but I didn't actually get to see the dentist until approximately 5.05pm, despite me arriving 10 minutes prior to my appointment time. I was sat in the waiting area right in front of reception but nobody apologised or updated me as to how long I would be waiting. I had expected perhaps an apology from the nurse that took me into the surgery, or even the dentist themself but no, unfortunately not. I wouldn't be so rude as to be 15 minutes late for anything and not apologise. I understand that sometimes appointments run over but to not even get a ’sorry’ I thought was really poor customer service. Things got worse from there on in to be honest. My appointment was with a dentist that I hadn't seen before, unfortunately I'm not allowed to name them on here. They started off by asking me the usual questions regarding dental hygiene etc and looked at my notes / x-rays from my last appointment, apart from that they didn't do much at all. I’ve been going to the dentist regularly since I can remember and my Mum was a dental nurse for a large part of her career so I do know what is meant to happen during a check-up; this was unlike any check-up I’ve had before. The dentist didn’t test my gums or appear to look in detail at the structure of my teeth, all they were concerned with was to show me some staining that I have. Now, I'm 38 and I drink coffee so my teeth are, of course, not completely pearly-white but neither are they as bad as the dentist was trying to make me believe. In fact, I found their attitude very patronising and belittling. Before moving to the area, I was a long-standing patient of another dentist who only needed to see me every 12 months since my dental hygiene was good and I've never had any issues with my teeth. The dentist mentioned that I could visit the hygienist and because I was daft enough to say that I may do that in the future, they then wouldn’t do any cleaning for me at my appointment. I guess they would rather me come back and spend the £60 that they were quoting to see the hygienist - beware of the up-selling!! I was in the surgery probably around 4 minutes, I felt I was treated like a 2nd class citizen and I paid just over £20 for the privilege. Perhaps if I was a private patient my experience might have been different? I should add that the couple of dentists I have seen before were good and the reception staff are friendly but this experience (along with a bad experience my husband has had here, that's another story!) has now put me off and I'll be looking elsewhere.
Original Comment Report...