Patient Ratings | ||||||||||||
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By: | Anonymous |
| Sep 6 2019 | |||
Used these dentists a few times and always found them to be welcoming, friendly and professional. The Dentist hasn’t changed, but the reception staff have and what a disaster. Almost rude and no customer care experience. Even the answer phone message at lunch is abrupt. Someone needs to train these people on how to talk to customers. After all, they are the face and voice of the practice !! |
By: | Anonymous |
| Apr 9 2019 | |||
So this dental practice is privately owned. One dentist takes NHS, one takes private patients. The practice is in central Keighley. It's old, it's scruffy and the dentist frequently runs late. The dentist I see can have you in and out in 2 minutes for a checkup. BUT, if there is a dental issue it gets dealt with. However, I have found out this morning that one of the dentists has sold the practice on. The NHS dentist will remain. No notice is given to patients aside from a printout on the back of the door saying there is new management. Not great. Old receptionists have gone and replaced with new ones who lack the interpersonal skills of the previous ones. I will stay however. |
By: | Anonymous |
| Sep 18 2019 | |||
The practice has been transformed into a beautiful welcoming place - the staff are lovely especially the receptionists. My experience with the dentist - lovely gentleman who explained everything and was professional. I was anxious when I met him for the first time (having never seen a dentist for 10 years), but when he finished I left saying that I will be returning to see him again in six months. Best dental practice I have been to in a long time! |
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