Patient Ratings | ||||||||||||
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By: | Mike |
| Jan 11 2021 | |||
The service was acceptable, if a little rushed. They did fit me in for an emergency appointment though. My gripe is that I paid by cash one time (4 years ago) and visited again after this time, always paying in full. Over 2 years later I was contacted to say I owed £54 for a treatment (the one I paid for in cash). I told them I paid. System says No apparently! Only way to prove it would be a receipt....I don't keep receipts that many years unfortunately. Contacted office by email to complain about this but received no response. I assumed they'd figured out the mess-up and corrected it. After another year I am contacted to say it's going to a debt collector if I don't pay...pay again, I should say. As I've no receipt I don't really have a choice! My advice....never pay by cash. If you do, keep your receipt safe for a few decades or you will be charged again and again and threatened with debt collectors. Weirdly I never got asked about this on my visits to the office...it was only years after I left the surgery. Not happy and will be reporting the irregularity. As a side note, I was also asked by the dental surgeon to pay privately as it would be slightly cheaper for me to do it that way. Seemed a little odd but I'm sure they have their reasons. Also reporting this to NHS. |
By: | Shen |
| Jan 4 2019 | |||
Wow, really impressed with the Dr I had today.
I was actually booked in with another Dr,not sure but I think it was due to him being a little late so was asked to be seen by another Dr.
I Had about a half hour wait BUT I am still very happy with the treatment and care I received today.
After visiting a very greedy dentist ( a different practice, nothing to do with this one ) a while back who was incredibly rude, arrogant and intimidating and wearing 6 inch heels toppling over here and there .. I no longer wanted to go to any dentist.. I was so put off.
This lovely Dr put me at ease at once and explained everything in a kind caring and sweet manner.
I pay for all my treatments as not on any benefits, not once did I feel any pressure to have further treatments nor did I feel ripped off for the money I did pay for a check up.
The building isn’t a work of art,fancy or pretty but honestly, it’s clean and sufficient and in my opinion, it has real hidden treasure inside i.e the Drs and the staff too!
Please please carry on with this excellent service, I really do appreciate you.
I have booked in for a clean and polish which I was in no pressure to proceed with and actually,I am looking quite forward to it! HOORAH!!! ??????????????
Thanking you all lots! |
By: | Anonymous |
| May 7 2021 | |||
Early appointment and follow up for actual treatment. Dr Rafiq explained clearly my options given the age of myself and teeth! Outcome better than I thought thanks to Dr Rafiq and his modern dentistry knowledge. Friendly, patient and didn't hurt at all. Many thanks! |
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