I had previously had a negative experience at my old practice and decided to book in for a dental check up. The staff were very friendly and welcoming and i was able to make an appointment quite quickly. I was very impressed with the service and the dentist made me feel at ease throughout the appointment. He was very thorough and extremely professional. I also mentioned was considering orthodontic treatment and he listened to my concerns and i was able to make a follow up appointment. I will be considering further treatment with him in the future and would recommend to anyone looking for a family dentist , i will myself be referring my friends and family
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Staff and surgery itself are excellent and have been for years. Getting an appointment is comparatively easy but they really need to modernise their appointment system. At the moment you simply get a printed appointment card and are expected to remember your appointment in 1 years time. It would be much easier if they had an additional text or email reminder system in place (as most other dentists do). This would surely reduce the number of missed appointments as it is very easy to forget an appointment made 6 month-1 year in advance. It is also very easy to misplace/loose the existing appointment cards, causing you to have to ring up in advance to confirm your appointment time when you know the rough date for your appointment. Perhaps an online booking/appointment check system would also prove useful?
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I recently visited Hick Lane Dental Surgery in Batley as an Emergency appointment. I found the dentist that saw me was amazing and gave me a quick diagnosis and straight away gave me treatment and the right medication I needed.I was diagnosed with gum disease and the dentist recommended antibiotics and a deep clean treatment of my gums, the antibiotics were to be taken 3 times a day for 5 days. It has been a couple days on now and I can honestly say the antibiotics have worked! My gums have almost cleared up and are pretty much back to being healthy and normal. I unfortunately cant remember the name of the dentist who saw me but I am so grateful for the immidiate diagnosis and treatment i recieved there and then.
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