Waterfield House Surgery |
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2.8 
30 Reviews Waterfield House Surgery Waterfield House, 186 Henwood Green Road, Pembury, Tunbridge Wells, Kent, TN2 4LR Phone : Web :http://waterfieldhouseprac.. Email :. EPS : Available .... CQC : 
Status :
Waterfield House Surgery is a GP Practice in Tunbridge Wells and provides a list of services listed below if available. This GP practice has 29 reviews with a rating of 2.8 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Waterfield House Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 646 individuals have been screened out of a possible 928 eligible people.A total of 69.6% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 97 people to hit the required 80% screening target. | 646 |
| Cervical Screening Ages 50 to 64 | 467 individuals have been screened out of a possible 634 eligible people.A total of 73.7% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 41 people to hit the required 80% screening target. | 467 |
| Overall number of GP appointments | 2,758 Number of appointments in Aug 2023 from a practice list size of 6,400 patients | 2,758 |
| Face to face appointments | 1,313 Face to Face appointments in Aug 2023 which is 47.6% of the total number of appointments. | 1,313 |
| Home Visits | 85 Home Visits in Aug 2023 which is 3.1% of the total number of appointments. | 85 |
| Telephone appointments | 337 Telephone appointments in Aug 2023 which is 12.2% of the total number of appointments. | 337 |
| Unknown appointments | 0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Video call appointments | 1,023 Video call appointments in Aug 2023 which is 37.1% of the total number of appointments. | 1,023 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Jun 7 2023 | ||
I joined this surgery in 2020 and have never managed to see a GP. The recption staff try their best as does one overworked paramedic who is the only professional I have ever seen who has knowledge and empathy. I dont know where the GPs are but it is terrifying when you feel very unwell to hit a brick wall and only get a eConsult invitation to apply on line for an appointment somewhere in the future? This is the worst GP practice I have ever encountered yet if you live in Pembury you have no option but join it. the practice manager should be ashamed. The partime 2 GPs who work from home on the telephone predominently should be professionaly ashamed. I have never been spoken to with caring empathy except by the paramedic who stands in for the GPs. | ||||||
| By: | Anonymous |
| Nov 5 2022 | ||
When my doctor retired I saw a new GP at the surgery, as was trying to taper off sleeping pills had been on for 12 years, fearing they would just stop them. Nice recommends a long taper off, or switching to a benzo as easier to come off. Very unsympathetic, I explained was struggling bit, was refused any more medication, told would have no problems just stopping , to take anti depressants if couldn’t sleep. Predictably withdrawal symptoms been horrendous nearly 4 years later anxiety still bad, no help from surgery, or even taken responsibility for what was clearly a breach of the NHS guidelines. I was advised by helpline was lucky I didn’t have a seizure after being stopped so abruptly. | ||||||
| By: | Anonymous |
| Nov 8 2023 | ||
Impossible to get an actual appointment to see a GP. Led in circles around websites, Patient Access, NHS Account etc but never able to actually try to book the appointment. The system is broken. No wonder people simply go to the A&E department at the hospital down the road- this Surgery is a joke. | ||||||
