Oaklands Health Centre

This has been my surgery for 13 years. It used to have a very good. I attended the surgery in November with back lower back pain. I have had kidney infections a number of times over my 54 years so recognise the early symptoms and that feeling. I was seen by the prescribing nurse who covers 7 surgeries within the consortium. Who told me I didn't have a kidney infection and it was more than her registration was worth to prescribe. I had requested antibiotics as a preventative measure. I left feeling I was a nuisance patient. Role forward 4 months, my back pain continued and worsened, I felt unable to return for the same complaint having been made to feel so uncomfortable. On April 1st my health deteriorated very quickly, I called the Paramedics who stayed with me for two hours as my temperature of 40.5 would not come down. My urine was clear, however he diagnosed kidney infection and advised I call my surgery. He felt they would want to see me and run more tests. I phoned in on Monday and advised the call handler what had happened, her response was to state they hadn't recieved anything from the ambulance service, her tone intimated I was lieing. There was no urgency in her response and offered me an appointment on the 18th April. The 4th April I woke feeling as ill and went to the urgent care dept at Canterbury hospital, they saw me quickly, ran tests and discovered my urine was clear but my blood infection markers were 102 when they should 3.6. They referred me to Ashford Same Day Emergency Care *SDEC. The ward accepted the referral and on arrival was put on intravenous antibiotics x2 and pain relief. My temperature was 39.5. They discharged me a few hours later with additional oral antibiotics. Today I tried to get a sick note, it took two attempts to get through both failed. So I walked round being anxious my need would not be met with any care or diligence. I have to wait until next week. My real concern is both oaklands and sunlane are owned by the same consortium so thier is no real choice if you want to leave either practice.

You can never see a GP. No matter how serious the problem is. Nurse tried to prescribe me medicine that interacts with the ones I am already on. Just to clarify something. GP surgeries are private businesses and only have contract with NHS to provide service. They are paid by the ammount of people registered. If they were paid by appoitments soon we would have no issues to see a GP. Flu and covid injections clinics only run smoothly as they are paid extra for each person so its in their interest to organise it propery !

My husband has had a DVT in his leg a couple of years ago and he can feel another lump in the back of his leg, the veins are terrible he wanted to see a doctor but can’t, he went to the surgery last Wednesday saw a nurse who thought he was there for blood pressure, and to be measured for support stockings, well no he was there to check his veins and a nurse was surprised to call him yesterday and the phone was by me all day no call even though when I called today they said he was called twice ? So I called the surgery today and the receptionist said he has to talk to care professional first, well he’s seen a health care assistant twice now let’s hope it’s not serious as he never goes to the gp normally, and guess what the phone call that was surprised to be around 5.pm still hasn’t called I think this is disgusting what does a health care professional know about DVT