Small Heath Medical Practice

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    star rating
    1.9
    21 Reviews
    Small Heath Medical Practice
     2 Great Wood Road,
     Small Heath,
     Birmingham,
     West Midlands, B10 9QE
    Phone :
    Web :http://www.smallheathmedic..

    Email :.

    EPS : Available
    Status : Closed
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  • Provider Information
  • Small Heath Medical Practice is a GP Practice in Birmingham and provides a list of services listed below if available. This GP practice has 18 reviews with a rating of 1.9 out of 5.

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  • Provider Services
  • Learning disability health check
  • Minor surgery (removal of moles,skin lesions)
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Small Heath Medical Practice is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 49437 individuals have been screened out of a possible 1,043 eligible people.

    A total of 41.9% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 398 people to hit the required 80% screening target.
    437
    Cervical Screening Ages 50 to 64245 individuals have been screened out of a possible 405 eligible people.

    A total of 60.5% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 79 people to hit the required 80% screening target.
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    Overall number of GP appointments3,177 Number of appointments in Aug 2023 from a practice list size of 6,215 patients3,177
    Face to face appointments1,672 Face to Face appointments in Aug 2023 which is 52.6% of the total number of appointments.1,672
    Home Visits29 Home Visits in Aug 2023 which is 0.9% of the total number of appointments.29
    Telephone appointments1,476 Telephone appointments in Aug 2023 which is 46.5% of the total number of appointments.1,476
    Unknown appointments0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments.0
    Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    1

    Good
    2

    Ok
     

    Poor
    8

    Terrible
    10

  •  Patient Reviews

    Small Heath Medical Practice
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Aug 28 2019

    I recently asked reception as well as the pharmacy a question about the new medication I was about to start taking. I wanted a simple answer on whether or not I should take a tummy protector with it, as I had used to with the previous medication. I could not get a simple straight answer from either reception or the pharmacy. I was only told there was no adverse reaction between the tummy protection and the new medication, but not that I should or should not take a tummy protector with the new medication. Reception even said there was nobody (nurse or doctor) to ask my question that would only take seconds so I gave up with them. In order to get the simple answer I wanted, I approached a kind and helpful consultant I knew from Heartlands Hospital where I work. He gave me the straight simple answer. why couldn't reception or the pharmacy? this makes me VERY unwilling to come to see anyone there for a skin problem I am trying to deal with now and it makes me want to change GP too. the GPs I liked are not now available. I feel very let down.
    Original Comment Report...

    Reply from Small Heath Medical Practice
    Fri, 06 Sep 2019 14:45:24 +0100

    Dear Patient, we are very sorry your medication question was not answered. We would like to investigate your incident and would very much appreciate you contacting Tracey Gardner our Practice Manager who would be happy to discuss this further and advise how this will be investigated. Once again apologies you were unhappy and we look forward to your contact.

    Small Heath Medical Practice
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Feb 25 2019

    Needing repeat prescriptions, why is it that Omeprazole used as a stomach protector to prevent gut ulcers when Ibuprofen is taken, is not part of my repeat prescription list? I have had a lot of trouble in obtaining Omeprazole from the practice pharmacy when I needed it, trying different ways to ask for it, including letters, writing the name of the medication on the bottom on the repeat prescription list (as recommended by the pharmacy on site), but at least 3 or 4 times my request for Omeprazole has been ignored and it has NOT been included when I have collected my prescription and I have had to practically beg and plead to be supplied with it, being forced to return to the practice sometimes 3 times. I have osteoarthritis in hips and knees and try to avoid repeat visits anywhere - walking causes pain and instability. I buy Ibuprofen and Paracetamol cheaply from superstores to take on 2 separate days a week when I do house chores and shopping, otherwise I try not to take any medication or if necessary Paracetamol. Is buying Ibuprofen the reason I don't have Ibuprofen as a repeat prescription the reason wny Omeprazole is not included on my repeat prescription list when I think Omeprazole should be part of that list? all I have even been told that it is not on the list, but why do I have to struggle to obtain it? Must I buy it myself like Ibuprofen and Paracetamol? Would having Ibuprofen as a repeat prescription help to get Omeprazole included in my list? I am seriously thinking of changing GP practice as when my previous doctor was there, I don't think this would have happened.
    Original Comment Report...

    Small Heath Medical Practice
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Feb 23 2023

    I have been a patient for over 15 years and the surgery has gone down so bad the new doctors are very moody in particular a new woman doctors she was very rude and aggressive for no reason and even came out on the reception area talking about me to admin staff which the admin stafff had to remind her I’m still in the waiting area how unprofessional she lacked empathy and compassion she also gave out information which I did not consent to I feel I have no trust in this surgery all the good doctors are gone and replaced with dr who don’t care this situation has stressed me out so I can’t imagine how the vaunbarle feel and how many people she has done this too can’t believe these new doctors are dealing with us patients I do not feel comfortable to go there and I feel they will all just back each other anyone thinking of joining this surgery please don’t and I don’t have trust in them to even deal with my complaints

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    Small Heath Medical Practice

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