The Acocks Green Medical Centre |
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2.8 
84 Reviews The Acocks Green Medical Centre 999 Warwick Road, Acocks Green, Birmingham, West Midlands, B27 6QJ Phone : Web :http://www.acocksgreenmedi.. Email :ag.mc@nhs.net. EPS : Available Status : Closed
The Acocks Green Medical Centre is a GP Practice in Birmingham and provides a list of services listed below if available. This GP practice has 84 reviews with a rating of 2.8 out of 5. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how The Acocks Green Medical Centre is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 516 individuals have been screened out of a possible 1,070 eligible people.A total of 48.2% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 340 people to hit the required 80% screening target. | 516 |
| Cervical Screening Ages 50 to 64 | 203 individuals have been screened out of a possible 322 eligible people.A total of 63% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 55 people to hit the required 80% screening target. | 203 |
| Overall number of GP appointments | 2,010 Number of appointments in Aug 2023 from a practice list size of 5,581 patients | 2,010 |
| Face to face appointments | 1,049 Face to Face appointments in Aug 2023 which is 52.2% of the total number of appointments. | 1,049 |
| Home Visits | 97 Home Visits in Aug 2023 which is 4.8% of the total number of appointments. | 97 |
| Telephone appointments | 864 Telephone appointments in Aug 2023 which is 43% of the total number of appointments. | 864 |
| Unknown appointments | 0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Aug 15 2019 | ||
Reception staff very helpful and try there best to get us in when needing an appointment. Drs very professional and helpful. Advanced Practitioner Nurse has helped on recent visits with treating mine and my husbands breathing condition. Very supportive has found the treatment that has enhanced my self esteem and quality of daily living which we are very grateful for. would recommend this Gp surgery too anyone. | ||||||
| By: | Anonymous |
| Jul 10 2019 | ||
It’s not a bad surgery but they are very short staffed reception wise. I’ve been on a lot recently with my child and they always seem to have only two people manning reception, and a lot of the time only one. It’s bad because from a patient perspective people tryso hard to get through on their phones and when there is only 2 people working there then what chance to patients have of booking an on the day appointment? One person on the phones and one person at the front desk. Surely from a managerial view there should be at least 4 people working on reception. I came in today for my child’s appointment and the doctor I saw was lovely I’ve seen them several times before for myself and my son. However, this dr in particular runs ridiculously late, every time, all the time. And I don’t just mean 20 minutes or so I mean an hour and an hour a half. Another patient was very angry today at waiting this long and they were very aggressive and made me feel very uncomfortable when they moaned to reception staff about the wait, i don’t think the staff handled them well because it scared me at how irate they got and the patient should have been told off.
More often than not though the reception people are nice but they don’t seem to work that hard, I’ve heard them chuckling around the building when I’ve been walking to my doctors room various times. Today however was a different story. The receptionist working at the front was ok and pleasant enough but she must have heard my husband mention to me that we’ve been waiting for ages and not been calling in yet because she gave me a very nasty look. Also the receptionist sat the back was extremely irritable and he constantly snapped at and berated the other receptionist at the front and myself and my husband could very clearly hear him speaking very unfavourably and mockingly about other patients i do understand the job can be testing at times but this is very unprofessional. On a whole I don’t think it’s a bad surgery they just need to really address the lateness of this particular GP as it happens every session they have and it’s very annoying and frustrating especially when you have an unwell child, and they also need to address the lack of staff on reception especially in the morning as it’s rush hours.
I think the pharmacy is fantastic and they’re very efficient with their stock and ordering.
Thank you. | ||||||
| By: | Anonymous |
| Sep 25 2019 | ||
I have been with the surgery for many years and have always received the best service and experience. I have recently had surgery and unable to leave the house, when I have called the practice, they have been able to arrange district nurse visits, kept me informed all the way through and have been very supportive with appointments and medication review ensuring the aftercare support is in place to help my recovery
I would like to thank the reception staff, the Dr and practice managers for their support, time, professionalism and their main focus of patient care | ||||||
