Surgery Aubery Road |
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3.7 
19 Reviews Surgery Aubery Road 726-728 Coventry Road, Small Heath, Birmingham, West Midlands, B10 0TU Phone : Web :https://modalitypartnershi.. Email :modality.crs@nhs.net. EPS : Available Status : Open
Surgery Aubery Road is a GP Practice in Birmingham and provides a list of services listed below if available. This GP practice has 19 reviews with a rating of 3.7 out of 5. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Surgery Aubery Road is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 315 individuals have been screened out of a possible 534 eligible people.A total of 59% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 113 people to hit the required 80% screening target. | 315 |
| Cervical Screening Ages 50 to 64 | 127 individuals have been screened out of a possible 160 eligible people.A total of 79.4% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 1 people to hit the required 80% screening target. | 127 |
| Overall number of GP appointments | 1,314 Number of appointments in Aug 2023 from a practice list size of 3,029 patients | 1,314 |
| Face to face appointments | 693 Face to Face appointments in Aug 2023 which is 52.7% of the total number of appointments. | 693 |
| Home Visits | 1 Home Visits in Aug 2023 which is 0.1% of the total number of appointments. | 1 |
| Telephone appointments | 620 Telephone appointments in Aug 2023 which is 47.2% of the total number of appointments. | 620 |
| Unknown appointments | 0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Feb 26 2019 | ||
Impossible to make an appointment. I’ve been calling the surgery at 9:00 on the dot for so many days now and they pick up 20 minutes later, saying either there’s no appointments available or theres no doctor available and to call back 9:00 the next day. I had some tests done here a few weeks ago and still haven’t been able to make an appointment to discuss the results with a GP. Although i received a letter from the surgery saying i’ve been referred to a cardiology clinic, i need to know why. | ||||||
| By: | Surgery A |
| Jan 14 2019 | ||
I have been using this surgery for over 25 years and when it was run by the previous doctor, it was excellent. Since he left which I believe due to retirement it has spiralled downhill. First of all the lines are constantly engaged, I was in the surgery the other day when all the receptionists where there and none of them where on the phone I decided to ring them and to my horror the line was engaged, when I questioned them about it they said sometimes they get busy and leave the phone off hook! How can a surgery do this? Secondly one particular receptionist is very nice however the rest of them are terrible, no customer service skills whatsoever they talk down at people rather than being helpful I witnessed first hand a receptionist talkin down on an elderly patient, they really need to think about how our local community and patients mite react to this. I am already over hearing a lot of unhappy patients and can only pray someone reads this and implements changes for the better. Reply from Surgery Aubery Road Mon, 14 Jan 2019 14:34:31 Z My sincere apologies that you are having difficulties getting through to the Surgery. The phone lines are busy at times. The reception team do there up most to answer all calls in a timely fashion. The phones are never left off the hook in reception to prevent a call being answered, however the reception team may answer the phone inform the caller that they are just finishing with a patient and to hold an extra minute while they become available this saves patient waiting in the phone queue. Thank you for your feedback on reception’s customer service we have arranged a training course for all reception teams across Modality on our next PLT (Protected learning time) where refreshment training to Customer service will be given. Unfortunately no contact details have been left regarding this NHS choices comment but if you have any further problems please Email Modality.CRS@nhs.net for the attention of the patient service manager. Kind regard Joe Homer Patient service manger CRS | ||||||
 | By: | Anonymous |
| Feb 8 2023 | ||
This practice is a shambles, Dr Ahmed and his bit on the side horrible people | ||||||
