Chester Road Surgery

I have been trying to get the surgery to provide my Medical Information to an Insurance Company with regards to a Life Insurance Policy since February. The staff simply do not care that this is causing me problems. The form has been lost twice and is apparently still sitting on the doctor's desk waiting for him to action. I appreciate that Patient Care comes first but surely they need to understand that Patients rely on their doctors for this sort of thing and should have some sort of a system in place to accommodate and action these requests within a reasonable time period. The staff leave you exasperated when you call as they really do not care and are unable to give any indication of when the doctor will be able to deal with the request. Really disappointing service.
Original Comment Report...

Lied to about blood in water, always ask to see your test strip! they don’t take this seriously at this practice, told pains were gall stones, yet private organised scan stated no stones, lumps not checked! Told I was unwell as unfit, yet wouldn’t do basic checks on water, I don’t think blood in water has anything to do with being unfit! One gp took a ten minute call during consultation from a family member to discuss a family barbecue. Changing surgery has been the best thing my whole family has done after poor, ignorant treatment to all, the difference in treatment at our new practice is phenomenal where all the gp’s are ready to start at opening times & don’t put people at risk by lying about results or denying treatment
Original Comment Report...