Upton Rocks Surgery |
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3.0 
25 Reviews Upton Rocks Surgery Widnes Rufc Car Park, Heath Road, Widnes, Cheshire, WA8 7NU Phone : Web :https://www.ssphealth.com/.. Email :hccg.uptonrockssurgery. EPS : Available Status : Closed
Upton Rocks Surgery is a GP Practice in Widnes and provides a list of services listed below if available. This GP practice has 25 reviews with a rating of 3 out of 5. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Upton Rocks Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 425 individuals have been screened out of a possible 560 eligible people.A total of 75.9% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 23 people to hit the required 80% screening target. | 425 |
| Cervical Screening Ages 50 to 64 | 264 individuals have been screened out of a possible 342 eligible people.A total of 77.2% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 10 people to hit the required 80% screening target. | 264 |
| Overall number of GP appointments | 1,163 Number of appointments in Aug 2023 from a practice list size of 3,299 patients | 1,163 |
| Face to face appointments | 872 Face to Face appointments in Aug 2023 which is 75% of the total number of appointments. | 872 |
| Home Visits | 6 Home Visits in Aug 2023 which is 0.5% of the total number of appointments. | 6 |
| Telephone appointments | 279 Telephone appointments in Aug 2023 which is 24% of the total number of appointments. | 279 |
| Unknown appointments | 4 Unknown appointments in Aug 2023 which is 0.3% of the total number of appointments. | 4 |
| Video call appointments | 2 Video call appointments in Aug 2023 which is 0.2% of the total number of appointments. | 2 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Upton R |
| Jul 15 2019 | ||
I was able to get through to reception really quickly and got an appointment the same day. When I went to the appointment the reception team were really friendly which made me feel quite comfortable. However that dramatically changed when I went to see the doctor. I only went in as family were concerned and I first went to the walk in centre as I dont like to waste the doctors time however the walk in told me I needed to contact my gp. The doctor was so rude and barely had a look at the issue. He made comments which made me feel like I was a child. It took a lot for me to contact anyone about my issue and then when finally there I was completely belittled. Funnily enough the last time I saw this doctor he did the same but on a smaller scale and I was back in a couple of weeks later thankfully seeing someone else and it had turned out my issue had got worse and I needed to be treated for severe sinus infection...let's hope this issue doesn't get worse either! Absolutely disgusting treatment. Reply from Upton Rocks Surgery Fri, 19 Jul 2019 10:12:24 +0100 Thank you for taking the time to review our practice. I am very sorry to hear about your bad experience at the surgery and would welcome the chance to discuss this with you? We value our patients opinions and are always striving to improve the practice experience. If you would like to discuss this further, please contact the surgery on 0151 511 5730 and request to speak to the Practice Manager. Thank you | ||||||
| By: | Anonymous |
| Apr 17 2019 | ||
I would give less than 1 star. Constant locums, each locum telling you something different. No help at all. Always running late. If you need the gp to do something you get fobbed off for months and months. Manager is always away. Denied repeat prescriptions because locum doesn't know you, even though previous GP advised medication). Given false information by GPs (e.g. out of date contact numbers if you're in a crisis). Appointments are always 2 weeks in advance. Looking to change practices as Upton Rocks is the second Practice I've been to who are run by SSP Health, both practices are absolutely dire. New management is needed instead of locum Doctors. Would not recommend to anyone. | ||||||
| By: | Anonymous |
| Sep 5 2019 | ||
I have had cause to visit the surgery on a number of occasions recently and found the process to be very efficient. I got an appointment on the day I rang. The Doctor asked that I have a number of tests. I was then called back in to discuss the results and given advice on the basis of those results. The whole process took nine working days. All those I dealt from the reception team to the doctor and nurse were all very helpful and clear in their advice and guidance. All in all a very good service. Thank you. The text reminders are a great addition too. | ||||||
