The Health Centre Surgery

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    star rating
    2.6
    8 Reviews
    The Health Centre Surgery
     The Halewood Centre,
     Roseheath Drive,
     Halewood,
     Liverpool,
     Merseyside, L26 9UH
    Phone :
    Web :http://www.thcsurgery.uk..

    Email :.

    EPS : Available
    Status : Closed
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  • Provider Information
  • The Health Centre Surgery is a GP Practice in Liverpool and provides a list of services listed below if available. This GP practice has 8 reviews with a rating of 2.6 out of 5.

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  • Provider Services
  • Asthma Clinic
  • Learning disability health check
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how The Health Centre Surgery is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 49553 individuals have been screened out of a possible 750 eligible people.

    A total of 73.7% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 47 people to hit the required 80% screening target.
    553
    Cervical Screening Ages 50 to 64366 individuals have been screened out of a possible 475 eligible people.

    A total of 77.1% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 14 people to hit the required 80% screening target.
    366
    Overall number of GP appointments2,197 Number of appointments in Aug 2023 from a practice list size of 4,790 patients2,197
    Face to face appointments1,329 Face to Face appointments in Aug 2023 which is 60.5% of the total number of appointments.1,329
    Home Visits13 Home Visits in Aug 2023 which is 0.6% of the total number of appointments.13
    Telephone appointments855 Telephone appointments in Aug 2023 which is 38.9% of the total number of appointments.855
    Unknown appointments0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments.0
    Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    2

    Good
     

    Ok
    2

    Poor
    1

    Terrible
    3

  •  Patient Reviews

    The Health Centre Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Mar 7 2023

    The reception staff are awful, they have no care for the people they are dealing with, you can see the contempt when they deal with the public, they tell you anything to get rid of you and do not even try to help, Julie the practice nurse is superb and very professional and knowledgeable, Dr Simo is also very caring and helpful

    The Health Centre Surgery
    Review SourceBy:The H
    Rating:..Star Rating
    Jul 5 2019

    I have found that the Doctors in this surgery are professional & very thorough in all they do especially in the current adversity of GP Shortages. I find that they are exemplary in their care. I am an 84 year old women with several complex health conditions and I see my GP on a regular basis. I am extremely happy with her as she is very conscientious in all of our consultations. My GP has a VERY caring and compassionate nature. I feel very relaxed in her company and I am able to discuss anything with her. My GP is constantly updating her knowledge and ensuring that I am on the correct medication for my illnesses. I have recently had several bouts of non chronic illness and I have been able to consult with my GP within 48 hours of contacting the surgery & on several occasions I have been able to get an appointment on the day. My GP gives everything of herself to the practice, she always has a smile and is very calm and understanding. It is always a pleasure to talk to her even though it concerns my ill health.
    Original Comment Report...

    Reply from The Health Centre Surgery
    Thu, 18 Jul 2019 13:47:28 +0100

    Dear Mrs Mayers I wish to thank you for taking the time to send us your positive comments. They are truly valued by the practice. I will ensure these comments are fed back to the Doctor and the wider practice team. Vicki Rowe Practice Manager on behalf of the Health Centre Surgery

    The Health Centre Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Jan 11 2019

    My GP is an amazing Doctor and you can tell he is very dedicated. He is experienced and great in consultations. However, there are too many patients per GP at this surgery and this is a problem when trying to get an appointment. The receptionists hang up on people when they can’t cope with the call traffic on a Monday morning and the wait for an appointment is 2 weeks forcing people to turn to alternative NHS services when urgent treatment is needed.
    Original Comment Report...

    Reply from The Health Centre Surgery
    Thu, 24 Jan 2019 11:32:45 Z

    Thank you for your comments. We understand your frustrations but as you know the practice is experiencing quite a challenge in recruiting another GP to join the practice. You may be aware of the extreme shortage of GPs all over the UK and we can assure you that we are actively considering all options. Due to the on-going recruitment issues, we closed the Practice’s list to enable us to continue to effectively manage the practice both safely and responsively to our current practice population. With regard to your comments on how our receptionists are handling call traffic particularly on Monday mornings, this has been noted and this will be discussed and investigated in conjunction with our IT colleagues and reception team with regard to the handling of call traffic. Dr Carmen Simo, Senior Partner The Health Centre Surgery

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    The Health Centre Surgery

    GP Practice in Liverpool

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