Moore Street Medical Centre |
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Moore Street Medical Centre is a GP Practice in Bootle and provides a list of services listed below if available. This GP practice has 37 reviews with a rating of 2.6 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Moore Street Medical Centre is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 641 individuals have been screened out of a possible 1,013 eligible people.A total of 63.3% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 170 people to hit the required 80% screening target. | 641 |
| Cervical Screening Ages 50 to 64 | 418 individuals have been screened out of a possible 591 eligible people.A total of 70.7% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 55 people to hit the required 80% screening target. | 418 |
| Overall number of GP appointments | 2,931 Number of appointments in Aug 2023 from a practice list size of 6,198 patients | 2,931 |
| Face to face appointments | 2,925 Face to Face appointments in Aug 2023 which is 99.8% of the total number of appointments. | 2,925 |
| Home Visits | 2 Home Visits in Aug 2023 which is 0.1% of the total number of appointments. | 2 |
| Telephone appointments | 4 Telephone appointments in Aug 2023 which is 0.1% of the total number of appointments. | 4 |
| Unknown appointments | 0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Nov 8 2023 | ||
I have been a patient in this practice for over 20 years, and the standards have dropped dramatically. Two out of the three doctors are fine, experienced, professional and empathetic. The third doctor is rude arrogant and treats patient’s as an inconvenience .( And most of the patients only book appointments with her as a last resort, which means the other 2 doctors have a higher workload)! Since Covid it appears that the doctors don’t want to really want to see patients, unless it is absolutely it is deemed absolutely necessary? You cannot see a doctor unless you have had a phone triage, who will then decide if they need to see you? This means they are double handling your enquiry? ( This is not the case at other practices, so it appears that this is something that this practice has adopted?) As for the receptionist, most ( not all) are rude unhelpful and lazy. They forget that a doctors practice has a duty of care, and it cost nothing to be polite. Compared to hospital receptionist , who are friendly, work harder and are far more professional and patient focused. These need retraining or releasing. We all appreciate that not patients are model citizens either , but politeness will always defuse a situation faster than being antagonistic. It needs for someone outside the practice to audit the surgery and do some cold calling to get a true reflection of how poor things really are? | ||||||
 | By: | Anonymous |
| May 15 2019 | ||
As a patient who has been at this gp for over 20 years, I have always had high quality of care and been treated with respect and dignity. This review rating is based on the reception staff. Firstly, it is difficult to get through when trying to contact the surgery. The reception staff are rude, unhelpful and work out of their scope of practice. They are individuals with no training in healthcare and no degree to give them the knowledge and responsibility involved in triaging patients Over the phone. If they do not think you warrant an appointment they will suggest you go elsewhere for treatment. This is unacceptable and unprofessional. This system needs to change to be safer for patients as patients could be turned away who have a serious underlying illness. This has nothing to do with the doctors and nurses that work in this practice who do an excellent job and always put the patients needs first. | ||||||
| By: | Anonymous |
| Jan 23 2019 | ||
Never a fault with doctors or nurses however the reception staff can be extremely rude, speak to patients with no respect like they are looking down on them or the individual is stupid! They have no duty of care at all towards patients. Coming to a doctors you would not expect to be spoken to in such a bad manner, I feel they need some training or a refresher on how to speak to people. | ||||||
