Drs McElroy & Thompson Surgery |
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Drs McElroy & Thompson Surgery is a GP Practice in Liverpool and provides a list of services listed below if available. This GP practice has 12 reviews with a rating of 4.2 out of 5. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Drs McElroy & Thompson Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 347 individuals have been screened out of a possible 515 eligible people.A total of 67.4% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 65 people to hit the required 80% screening target. | 347 |
| Cervical Screening Ages 50 to 64 | 318 individuals have been screened out of a possible 449 eligible people.A total of 70.8% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 42 people to hit the required 80% screening target. | 318 |
| Overall number of GP appointments | 962 Number of appointments in Aug 2023 from a practice list size of 3,857 patients | 962 |
| Face to face appointments | 713 Face to Face appointments in Aug 2023 which is 74.1% of the total number of appointments. | 713 |
| Home Visits | 3 Home Visits in Aug 2023 which is 0.3% of the total number of appointments. | 3 |
| Telephone appointments | 246 Telephone appointments in Aug 2023 which is 25.6% of the total number of appointments. | 246 |
| Unknown appointments | 0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Nov 9 2018 | ||
Excellent surgery, caring staff always get an appointment, nothing is too much trouble | ||||||
| By: | Drs M |
| May 22 2018 | ||
I have been a patient at this doctors surgery all of my life, and luckily I have not had to attend very often but the times that I have have been mainly good care, with the exception of one experience which I have previously mentioned. However, recently I have received truly outstanding care from one of your staff members who went out of her way to help and reassure me with finding out some results for me. I called the surgery to chase up my smear test results which I had been waiting for over 2 weeks, so I was just a little concerned about the whereabouts of my results and was seeking some reassurance. I firstly spoke with the receptionist who passed me on to another member of staff, who instantly put me at ease and promised to find out my results for me. After having an 'abnormal' test result last year, I was worried my results would come back the same so the longer I waited, the more anxious I became. The member of staff promised to call me back once she had more information, and she did call me back at the end of the day with the results I was waiting for.
During the phone call, she explained everything so well to me and took her time to go through each detail of my results. Thankfully, this time my results were not 'abnormal' so I was so relieved to find this out, and also felt quite overwhelmed by their efforts to ensure she got back to me with my results. She really went out of her way for me, and for that I am very grateful indeed. I am unfortunately no longer a patient at this surgery now due to moving away from the area, but I would not hesitate to recommend this surgery to my friends and family, and would most definitely return to this surgery if my circumstances change in future.
Thank you, you really did make a difference to me during quite an anxious time.
Rachel :) Reply from Drs Mcelroy & Thompson Surgery Tue, 22 May 2018 11:41:54 +0100 Hi Rachel, Thank you so much for your feedback. Smear/HPV testing results can be a little complicated to explain. It is important to ensure that these results are explained clearly and in a way which you understand. I wanted to take time to go through the results with you and to make sure that you understood the information which I was giving to you. I was only too happy to help alleviate your anxiety. Kindest Regards, Alison :-) | ||||||
| By: | Drs M |
| Jan 18 2018 | ||
I don’t usually leave reviews but I feel I cannot praise this surgery enough. I have been with this surgery for many many years and have never not been able to see a doctor on the day I have telephoned for an appointment. The staff on reception are pleasant and helpful. The doctors are all so lovely, caring and friendly, and nothing is a problem who I have been seeing lately as a follow up to my condition. We feel as a family we are so lucky to be with this surgery
This surgery deserves 5 stars Reply from Drs Mcelroy & Thompson Surgery Fri, 19 Jan 2018 09:30:03 Z Dear patient, thank you for your positive feedback. With the extreme pressure on general practice at the moment, it is becoming increasingly difficult to maintain our same day appointment system. I am so pleased that you have been able to get an appointment when you needed one. I will ensure that your comment is shared with the practice team, they too will appreciated your feedback. Regards, Alison (Practice Manager) | ||||||
