Bluebell Medical Centre |
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2.1 
24 Reviews Bluebell Medical Centre Trimdon Avenue, Acklam, Middlesbrough, Cleveland, TS5 8SB Phone : Web :https://bluebellmedicalcen.. Email :stccg.bluebellmedicalc. EPS : Available Status : Closed
Bluebell Medical Centre is a GP Practice in Middlesbrough and provides a list of services listed below if available. This GP practice has 22 reviews with a rating of 2.1 out of 5. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Bluebell Medical Centre is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,381 individuals have been screened out of a possible 1,750 eligible people.A total of 78.9% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 19 people to hit the required 80% screening target. | 1,381 |
| Cervical Screening Ages 50 to 64 | 714 individuals have been screened out of a possible 881 eligible people.A total of 81% of possible patients have been screened which is above the required mimimum standard. | 714 |
| Overall number of GP appointments | 6,139 Number of appointments in Aug 2023 from a practice list size of 11,272 patients | 6,139 |
| Face to face appointments | 3,712 Face to Face appointments in Aug 2023 which is 60.5% of the total number of appointments. | 3,712 |
| Home Visits | 78 Home Visits in Aug 2023 which is 1.3% of the total number of appointments. | 78 |
| Telephone appointments | 2,287 Telephone appointments in Aug 2023 which is 37.3% of the total number of appointments. | 2,287 |
| Unknown appointments | 62 Unknown appointments in Aug 2023 which is 1% of the total number of appointments. | 62 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Mr W |
| Oct 18 2021 | ||
Good Afternoon I received a SMS on the 28th Sepy 21 asking if i wanted to book FLU Jab appointment for the 2nd, 14th and 28th Oct 21 as i get one every 12 months as i had a stoke 3 years ago I replied back saying i could not make these dates and im still waiting for a reply back?? I have called your medical centre this afternoon and i got a reply back saying that there is no appointments for under 65’s So i asked the question why had no one replied back to my email??? Which the reply back was what do you mean??? Hmm Not good customer service at all Regards Mr Whiteley | ||||||
| By: | Kenn |
| May 12 2021 | ||
I totally agree with the other reviewers that getting through to this practise is near impossible. I had a call back from Dr De Jongh on Monday and sent a picture of a lump on my arm that she could not make out clearly so asked me to make an appointment to see her. I said that the receptionist would probably offer me a call back, so Dr De Jongh told me to tell the receptionist that we have discussed the issue and you just need to make a face to face appointment. Guess what, the receptionist insisted that I need a call back. So Dr De Jongh who has already told me to make a face to face appointment has to give me a call back, assuming I get through to ask for a call back, to tell me what she has already told me. Surely this can't be the best use of someones time especially a Doctors who time is precious and important. | ||||||
 | By: | Anonymous |
| Sep 19 2019 | ||
This practice is an absolute joke from start to finish. You are completely unable to book an appointment in advance and are forced to call up on the day. It is not uncommon to wait an hour and a half on hold, then be answered by a receptionist who demands confidential details of your complaint then informs you that they have "no phone appointments left today...;Can you ring back tomorrow?"
This happens day after day.
They are also completely unable to get even the simplest requests for prescriptions correct, your repeat prescriptions often arriving piecemeal to the pharmacy, necessitating you to take more and more time out of your life on the phone to them trying to find out what has happened to your prescriptions.
This practice is basically useless. The surgery should be shut down until the staff have been appropriately trained and they are able to run a professional appointments service instead of the inefficient system of only being able to speak to somebody THAT day.
To anybody looking to find a GP surgery to join - do yourself a favour and completely avoid this practice. It will save your sanity and possibly your life one day. | ||||||
