The Eston Surgery |
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2 Reviews The Eston Surgery Low Grange Health Village, Normanby Road, Middlesbrough, Cleveland, TS6 6TD Phone : Web :http://www.estonsurgery.co.. Email :stccg.estonsurgery@nhs. EPS : Available .... CQC : 
Status : Open
The Eston Surgery is a GP Practice in Middlesbrough and provides a list of services listed below if available. This GP practice has 2 reviews with a rating of 1 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how The Eston Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 447 individuals have been screened out of a possible 637 eligible people.A total of 70.2% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 63 people to hit the required 80% screening target. | 447 |
| Cervical Screening Ages 50 to 64 | 236 individuals have been screened out of a possible 338 eligible people.A total of 69.8% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 35 people to hit the required 80% screening target. | 236 |
| Overall number of GP appointments | 1,738 Number of appointments in Aug 2023 from a practice list size of 3,812 patients | 1,738 |
| Face to face appointments | 1,296 Face to Face appointments in Aug 2023 which is 74.6% of the total number of appointments. | 1,296 |
| Home Visits | 0 Home Visits in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 413 Telephone appointments in Aug 2023 which is 23.8% of the total number of appointments. | 413 |
| Unknown appointments | 29 Unknown appointments in Aug 2023 which is 1.7% of the total number of appointments. | 29 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
The Eston Surgery
 | By: | The E |
| Sep 28 2017 | ||
Awful service, can't ever get an appointment. Telephone appointment service is ridiculous and cuts you off rather than putting you into a queue. Desk staff make potentially dangerous decisions on medication and the manager doesn't respond to complaints. I asked to speak with them over a week ago and have received nothing, even though I gave them a lengthy list of concerns. Reply from The Eston Surgery Fri, 29 Sep 2017 15:15:46 +0100 The Eston surgery takes complaints very seriously and answers all complaints in with NHS policy and where possible in person. In reference to your general concerns, I agree it is very frustrating when phone lines are busy. When we set up our telephone system, our lines did not have enough activity enough to consider a queuing system, and the majority of our patients prefer the non-automated service we provide. We do not use our incoming lines to make outgoing calls, and we transfer incoming calls to other lines, so our main line is only ever busy when a patient initially phones us. In an effort to free up this line further we have also stopped taking prescription requests over the telephone. I would of course be happy to raise the matter of calls being cut off with our telephone provider. I agree, this is unacceptable, when I am in receipt of the call details I can request an investigation and report from them, to ensure this doesn’t happen in future. The surgery has a nationally advertised GP vacancy and our Nurse practitioner is on holiday, so I am aware that patients are currently unable to pre-book in advance with a doctor at the moment; This is a supply and demand management decision which we have to make from time to time to ensure we can still offer sufficient on-the-day capacity. Our appointments can also be booked on-line or in person if our phone lines are engaged. We can also signpost to the STAR GP extended hours service if appropriate. Our reception team do not make any decisions about patient’s medication. All prescription requests take 48 hours to process, so we recommend patients put their request in in a timely manner. We have an automated patient record system which determines the next time a repeat prescription is allowed to be safely issued by a receptionist and any other medication requests such as acute medicines or where a patient is running out earlier than anticipated or where a patient is ordering early is always referred to a doctor for a clinical decision I am not able to comment on social platforms about individual complaints and I would encourage the writer of this review to contact the surgery so I can acknowledge, investigate, and resolve the other problems you have alluded to, as I am not currently in receipt of any pending complaints. Thank you, Claire Hutchinson Practice Manager | ||||||
The Eston Surgery
| By: | Anonymous |
| Apr 15 2014 | ||
All the receptionists are very helpful and the nurses are good. The doctor got me seen by a specialist when I needed one | ||||||
