Ling House Medical Centre

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    star rating
    2.6
    35 Reviews
    Ling House Medical Centre
     49 Scott Street,
     Keighley,
     West Yorkshire, BD21 2JH
    Phone :
    Web :http://www.linghousemedica..

    Email :.

    EPS : Available
    Status : Closed
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  • Provider Information
  • Ling House Medical Centre is a GP Practice in Keighley and provides a list of services listed below if available. This GP practice has 35 reviews with a rating of 2.6 out of 5.

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  • Provider Services
  • Asthma Clinic
  • Baby clinic with health visitor
  • COPD clinic with spirometry
  • Drug and alcohol Services
  • Learning disability health check
  • Minor surgery (removal of moles,skin lesions)
  • Primary care counselling service
  • Smoking cessation clinic
  • Travel health with yellow fever
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Ling House Medical Centre is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 491,727 individuals have been screened out of a possible 3,468 eligible people.

    A total of 49.8% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 1,048 people to hit the required 80% screening target.
    1,727
    Cervical Screening Ages 50 to 64798 individuals have been screened out of a possible 1,207 eligible people.

    A total of 66.1% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 168 people to hit the required 80% screening target.
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    Overall number of GP appointments10,535 Number of appointments in Aug 2023 from a practice list size of 19,747 patients10,535
    Face to face appointments4,634 Face to Face appointments in Aug 2023 which is 44% of the total number of appointments.4,634
    Home Visits17 Home Visits in Aug 2023 which is 0.2% of the total number of appointments.17
    Telephone appointments5,636 Telephone appointments in Aug 2023 which is 53.5% of the total number of appointments.5,636
    Unknown appointments248 Unknown appointments in Aug 2023 which is 2.4% of the total number of appointments.248
    Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    7

    Good
    3

    Ok
    5

    Poor
    9

    Terrible
    11

  •  Patient Reviews

    Ling House Medical Centre
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Aug 28 2020

    I have tried to order my repeat rescription for 1 hour with no success. Why?

    Ling House Medical Centre
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Sep 10 2019

    Receptionists are rude and unhelpful you have to book all day off work if you need to see a doctor previously it was possible to book an early appointment before work or one after work, now you have to have a phone appointment first totally pointless when you have something the docdor needs to look at, but reception don't listen to what you have to say, they can't tell you what time the phone call will be and seeing as I can't take phone calls at work that means taking a full day off work.
    Original Comment Report...

    Reply from Ling House Medical Centre
    Thu, 12 Sep 2019 14:05:43 +0100

    We are constantly looking to improve our appointment system and accessibility for patients. As a result, we changed our appointment system from Monday 9th September. We are now triaging all patient requests for an appointment with either a GP or an Advance Clinical Practitioner. Many problems can be dealt with over the phone. However, if the triaging GP feels that you do need a face to face appointment then they will book one for you, usually on the same day. I am sorry that you felt our receptionists were rude but they do need explain the new appointment system, check they have the correct contact number and ask for a brief description of the problem. Although, if you do not wish to give a brief description of the problem you do not have to, it just helps direct you to the most appropriate clinician / service. We do have early morning appointments prior to 9.00 o’clock which are pre-bookable. Also, all 16 Practices within Airedale Wharfedale and Craven offer a GP Extended Access Service. This is run from the following practices Ling House Medical Centre. Springs Medical Centre, Ilkley. Farfield Group Practice, Keighley. Silsden and Steeton Medical Practice, Silsden. Town Head Surgery, Settle and Dyneley House, and Fisher Medical Centre, Skipton. This service offers patients an opportunity to book an appointment from Monday to Friday after 6.30 pm and up to 8.00 pm, Saturday and Sunday 8.30 am to 11.30 am to see a Doctor or an Advanced Nurse Practitioner in one of the above Practices. Appointments will be a mixture of pre-bookable and on the day bookings Monday to Friday and pre-bookable appointments only on a Saturday and Sunday. These appointments can only be made by ringing our receptionists. They are only available for routine problems, not for ongoing issues. You could also use E-Consult which is available through our Ling House website (linghousemedicalcentre.nhs.uk) All you need to do is complete a quick on-line form for help / advice from one of our GPs and you will receive a response within 48 hours. Unfortunately, because you have not left your name or contact details so I am unable to contact you directly regarding your comments. If you wish to discuss your complaint further please do not hesitate to contact myself or Gillian Edwards the Practice Manager. Sara Henderson-Flegg Assistant Practice Manager

    Ling House Medical Centre
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Apr 19 2022

    I have always been with ling house but recently the care has dropped drastically! I called recently asking for blood test results that have been held against me and refused to give them and when argued I finally got told 2 things aren’t normal and got hung up on with no information about what’s wrong with my blood test been told I was rude for wanting a call about my blood tests when I was being screamed at for asking about my results! When ring up about my child who is 2 years old and being told he’s unable to see a dr and he would get a phone call in 12 hrs then never called having to speak to 999 and ended up in A&E with a temp over 40 degrees because of tonsillitis because a receptionist at ling house said he doesn’t need to see a doctor in person if he has tonsillitis and he will be fine!! The lack of safeguarding against children and adults against neglect refusing to see a child in person and verbal abuse is concerning!! Wouldn’t recommend to anyone to use this doctors!

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    Ling House Medical Centre

    GP Practice in Keighley

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