Riverside Medical Centre |
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2.9 
31 Reviews Riverside Medical Centre Saville Road, Castleford, West Yorkshire, WF10 1PH Phone : Web :https://www.riversidemedic.. Email :riverside.mc@nhs.net. EPS : Available .... CQC : 
Status : Closed
Riverside Medical Centre is a GP Practice in Castleford and provides a list of services listed below if available. This GP practice has 31 reviews with a rating of 2.9 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Riverside Medical Centre is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,431 individuals have been screened out of a possible 1,895 eligible people.A total of 75.5% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 85 people to hit the required 80% screening target. | 1,431 |
| Cervical Screening Ages 50 to 64 | 850 individuals have been screened out of a possible 1,102 eligible people.A total of 77.1% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 32 people to hit the required 80% screening target. | 850 |
| Overall number of GP appointments | 5,951 Number of appointments in Aug 2023 from a practice list size of 11,510 patients | 5,951 |
| Face to face appointments | 5,052 Face to Face appointments in Aug 2023 which is 84.9% of the total number of appointments. | 5,052 |
| Home Visits | 0 Home Visits in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 646 Telephone appointments in Aug 2023 which is 10.9% of the total number of appointments. | 646 |
| Unknown appointments | 253 Unknown appointments in Aug 2023 which is 4.3% of the total number of appointments. | 253 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Feb 6 2023 | ||
Trying to get a diagnosis over 2 years now and finally decided to go private and paid to do all my appointments, scans and MRI and when I finally had all the diagnosis and documents decided to go back to nhs and get cured as couldnt afford the price for the operation as private. Now after 3 months we didn’t get anywhere. It’s taking 2 months for a blood test. First appointment booked after 2 weeks then took the blood and they said the blood wasn’t enough so couldn’t test it and had to reschedule one after 2 weeks, turned up for an appointment at 11:15 arrived 11:16 and refused to see me so rescheduled for week after. 3 months and still no where near just a referral ! It’s a joke especially if you go to see the same gp as a private patient they do everything for you and they turn as good doctors and magically they know everything but as nhs doctors they are useless | ||||||
| By: | Christine M |
| Jul 13 2022 | ||
Re- Diabetic Review with Ellie 13/07/2022 Ellie always makes me feel welcome and at ease during appointments. She is someone who I can always rely on to listen, give good advice, relevant information and the motivation to manage my diabetes. I know how hard she worked during the pandemic with the vaccination programme. Nurses like her really are indispensable!! Thank you Ellie, you’re a Star! | ||||||
| By: | Anonymous |
| Jun 17 2022 | ||
Unable to get through. Cannot speak to yet alone see a doctor. The reception staff are really rude now. I work in health service and Covid can no longer be used as an excuse for everything. Communication terrible, I've never been spoken to like I have today especially. I am beginning to wonder if any doctors are still there. I couldn't get through on phone as in a queue then once connected as next caller it just rings until it rings out. For 4 hours today. When I went down to surgery the chairs are all stacked up, it's dark in waiting room and no one in it. It felt odd. The receptionist snapped at me when I advised the phone system might have, a glitch that it was because it never stopped ringing. There were 2 receptionists the phone was ringing for the 10 mins I was there not answered once!! There's no empathy to help those who are working and can't sit trying to ring all day. I have tried multiple times over last few months and once you get through despite trying from 8am, there are no telephone triage spots left so they say you have to call back at 1330. To have same, ring back tomorrow. You never get to even be triamged. Hospitals are getting back to normality to some extent so why aren't the surgery? I wish they'd bring the walk in clinics back they worked well. All I needed was a blood form, I aren't sure why the gp couldn't just print it off? Everything is just silo working and disjointed. Who asked for bloods was they snappish demand. The doctor was my reply. Name? A nurse will have to print it. OK I can wait. No it will be after weekend. OK I will come on Monday morning. Get home. Hour later a text... Your blood form is ready for collection. Do they think we just have nothing else to do. I am fed up. I have been dismissed, fobbed off and now I am awaiting results of private tests as I couldn't get anything from this surgery. The Consultant has said there is something wrong. The only reason I got to speak with a doctor at Riverside is because they got the first results of tests and thought they'd better act on the advice. I am debating reporting to Cqc as I worry people may get seriously ill through lack of care. | ||||||
