Henry Moore Clinic

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    star rating
    3.4
    38 Reviews
    Henry Moore Clinic
     26 Smawthorne Lane,
     Castleford,
     West Yorkshire, WF10 4EN
    Phone :
    Web :http://www.henrymooreclini..

    Email :.

    EPS : Available
    .... CQC : CQC Rating

    Status : Closed
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  • Provider Information
  • Henry Moore Clinic is a GP Practice in Castleford and provides a list of services listed below if available. This GP practice has 38 reviews with a rating of 3.4 out of 5 and a CQC rating of Good.

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  • Provider Services
  • Asthma Clinic
  • Learning disability health check
  • Long-Acting Reversible Contraception (LARC - eg IUD or implant)
  • Minor surgery (removal of moles,skin lesions)
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Henry Moore Clinic is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 491,358 individuals have been screened out of a possible 1,906 eligible people.

    A total of 71.2% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 167 people to hit the required 80% screening target.
    1,358
    Cervical Screening Ages 50 to 64744 individuals have been screened out of a possible 1,010 eligible people.

    A total of 73.7% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 64 people to hit the required 80% screening target.
    744
    Overall number of GP appointments6,272 Number of appointments in Aug 2023 from a practice list size of 11,087 patients6,272
    Face to face appointments5,911 Face to Face appointments in Aug 2023 which is 94.2% of the total number of appointments.5,911
    Home Visits173 Home Visits in Aug 2023 which is 2.8% of the total number of appointments.173
    Telephone appointments45 Telephone appointments in Aug 2023 which is 0.7% of the total number of appointments.45
    Unknown appointments108 Unknown appointments in Aug 2023 which is 1.7% of the total number of appointments.108
    Video call appointments35 Video call appointments in Aug 2023 which is 0.6% of the total number of appointments.35


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  • Patient Ratings

    Excellent
    17

    Good
    5

    Ok
    2

    Poor
    5

    Terrible
    9

  •  Patient Reviews

    Henry Moore Clinic
    Review SourceBy:Mrs w
    Rating:..Star Rating
    Jan 2 2023

    We chose this doctors after moving to the area, as a family we recieved the best of treatment, everyone seems to realy care, staff are wonderful and friendly and always go out there way to help, doctors listen and arent pushy or rude, treatment and hospital appointments are always so fast! I cannot recommend this surgery enough, thankyou for the exceptional level of care you provide...

    Henry Moore Clinic
    Review SourceBy:Henry M
    Rating:..Star Rating
    Aug 16 2019

    Positives - a lot Of the doctors are good and helpful. Negatives - 1. having to tell the receptionist you’re dying to get an appointment that year 2. Having to call every morning/lunch/evening to try and get an appointment 3. Being told once you finally get through (sometimes more than 60 times) that there’s no appointments left and to call again later or the next day only to have the same thing happen. 4. Having the practice put blame on anything and everyone apart from themselves and years later still not rectify this issue! 5. Not understanding that some people work or have children. 6. Can never see the same doctor unless you want to wait an eternity for an appointment. 7. To be told the next appointment available is in 4-6wks is disgusting! 8. To be told I am not a priority to have my coil removed because people getting them in are above me, even though I was 37yrs old. 9. To have to wait 9 months to have a coil removed is appalling due to incompetent staff not knowing their own booking system. 10. To have to wait until I’m 39 to be put forward for fertility treatment due to the constant 6wk appointment wait every time I needed to see someone about it. 11. Although I’m a married adult I was constantly treated like a child when trying to get my coil removed and told “you do know you’ll get pregnant?” Well that’s the flaming point! I could go on but in all honestly I’m wasting my breat as they won’t change!
    Original Comment Report...

    Reply from Henry Moore Clinic
    Mon, 19 Aug 2019 10:35:11 +0100

    Dear Patient I am sorry you are unhappy with the service we are providing and I hope I can provide responses to some of your comments. Firstly the reception will only ask for details required by the doctor and would not make any diagnosis. However if a patient feels it is urgent (and the reception staff will not make that decision) a triage call will be placed through to the GP who will then offer an appropriate and timely appointment for them. The doctors always put extra appointments in every morning and again in the afternoon and this is why patients are asked to call back. The practice recognises it is not meeting the appointment requirements of their patients but both the doctors and staff is continually looking at ways to rectify this and I can assure that all available slots are always filled apart from those where patients do not attend. The practice does empathise with working parents as most of our employees also have families and we do recognise how difficult it is for them to get an appointment in their surgeries. We do have a coil clinic every month so I am unsure why you have had to wait 9 months for a removal but as the comments you have made are anonymous I am unable to investigate this for you. Once again I am very sorry you are not happy with the service and appreciate that you may feel you need to move to another practice. Ann Southern Practice Manager

    Henry Moore Clinic
    Review SourceBy:Henry M
    Rating:..Star Rating
    Mar 13 2019

    I have always received excellent care from all the staff at Henry Moore Clinic despite the huge demands put in them from an ever growing local population. Reception staff in particular always try their best to help and are friendly and cheerful no matter how busy they are. A credit to the NHS.
    Original Comment Report...

    Reply from Henry Moore Clinic
    Wed, 13 Mar 2019 13:46:07 Z

    Thank you very much for these positive comments regarding the clinic and in particular the reception staff. It is a very difficult role in the climate of increasing demand and they do work extremely hard. These comments will be gratefully received by them. Thank You Ann Southern Practice Manager

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    Henry Moore Clinic

    GP Practice in Castleford

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