Downing Drive Surgery

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    star rating
    3.9
    9 Reviews
    Downing Drive Surgery
     155 Downing Drive,
     Evington,
     Leicester,
     Leicestershire, LE5 6LP
    Phone :
    Web :https://www.downingdrivesu..

    Email :.

    EPS : Available
    .... CQC : CQC Rating

    Status :
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  • Provider Information
  • Downing Drive Surgery is a GP Practice in Leicester and provides a list of services listed below if available. This GP practice has 9 reviews with a rating of 3.9 out of 5 and a CQC rating of Good.

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  • Provider Services
  • Anticoagulant monitoring and dosing
  • Asthma Clinic
  • Child Immunisations
  • COPD clinic with spirometry
  • Drug and alcohol Services
  • Learning disability health check
  • Minor surgery (removal of moles,skin lesions)
  • Primary care counselling service
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Downing Drive Surgery is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 49691 individuals have been screened out of a possible 985 eligible people.

    A total of 70.2% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 97 people to hit the required 80% screening target.
    691
    Cervical Screening Ages 50 to 64546 individuals have been screened out of a possible 675 eligible people.

    A total of 80.9% of possible patients have been screened which is above the required mimimum standard.
    546
    Overall number of GP appointments4,206 Number of appointments in Aug 2023 from a practice list size of 6,852 patients4,206
    Face to face appointments2,886 Face to Face appointments in Aug 2023 which is 68.6% of the total number of appointments.2,886
    Home Visits0 Home Visits in Aug 2023 which is 0% of the total number of appointments.0
    Telephone appointments882 Telephone appointments in Aug 2023 which is 21% of the total number of appointments.882
    Unknown appointments401 Unknown appointments in Aug 2023 which is 9.5% of the total number of appointments.401
    Video call appointments37 Video call appointments in Aug 2023 which is 0.9% of the total number of appointments.37


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  • Patient Ratings

    Excellent
    5

    Good
    2

    Ok
     

    Poor
     

    Terrible
    2

  •  Patient Reviews

    Downing Drive Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Jun 28 2019

    Recently, I had to attend several emergecy appointments at the surgery and today a young lady showed such kindness towards me.I came at a busy time and she listened and made sure that I was able to see my preferred GP. I was happy to wait and one of the receptionist even offered me a glass of water to make me more comfortable. The receptionist, very kindly rang the GP and gave me an approximate time before I was seen . While I was waiting it was good to see cheerful staff as it makes me feel better.The GP who I normally see has been very understanding towards me and makes sure that I am happy with treatment and she makes time to explain her diagnose in clear well chosen words .she also, makes sure that I am happy with the follow up treatment and reminds me to contact the sugery if my symptoms becomes worse .Over the years , my experience of having being treated by many healthcare staff at this surgery is to say thank you , with appreciation for the continues care, from the receptionist, nurses and to the doctors.
    Original Comment Report...

    Downing Drive Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Dec 19 2018

    firstly, why do the doctors receptionists feel the need to diagnose the patient before seeing the doctor, asking personal questions about the problem which should just be in strict patient doctor confidentiality. a patient is visiting a doctor because they are not feeling well and the receptionists should have more empathy also, every time i ring up for an appointment there is nothing available for weeks - to a month. i can never see the doctor who i want to see, instead i am left with a locum doctor who was also rude to me, talking down to me as if i am not aware of my own surrounds. her inpatient attitude and unwillingness to listen or help to the things that i was saying, is quit disgraceful that she is even a doctor.
    Original Comment Report...

    Reply from Downing Drive Surgery (Ajj Bentley)
    Tue, 09 Apr 2019 16:41:55 +0100

    I am sorry to hear that you have had a bad experience at our surgery. Our aim is to provide a good patient experience and a high quality service, so it is disappointing when we appear to have not done so. Our reception staff have been trained to ask patients questions about their illness so that we can put them in the best appointment for them. Patients also have the option to say their problem is confidential and we will note that down and the On Call Doctor to deal with these patients and re-direct them as necessary. We have GP face to face appointments, GP telephone consultation appointments, Minor illness clinic appointments and HUB (external access) appointments to cater for evening and weekend appointments, so therefore, we ask a few questions to signpost you in the right direction. Please can I reassure you that our admin staff are not, at any time, trying to diagnose a patient. I am also sorry to hear that you have not been able to access appointments when you ring up because this practice will deal with everyone who needs access to medical care whether this is via a nurse of a GP or via phone or face to face. We have implemented a triage system to deal with the high demand on our services and this has meant that we have been able to deal with more patient issues each day. If a patient has any concerns about a GP or any part of our service, then we have a complaints procedure and any member of staff can advise you of how to raise any issues. Caroline, Practice Manager.

    Downing Drive Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Jul 22 2020

    I cannot praise Downing Drive Surgery highly enough. The receptionists and practice manager are polite, efficient and if they say they will do something you know you can rely on them that they will do it and keep you updated if necessary. Nothing seems too much trouble. The doctors, in particular Dr Ball have always been kind and professional.The practice nurses are also delightful and put you at ease.

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    Downing Drive Surgery, 155 Downing Drive, Evington, Leicester, LE5 6LP

    GP Practice in Leicester

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