Wollaton Park Medical Practice

Getting a routine GP appointment here is always an incredibly stressful, competitive experience. Individual staff are lovely and do their best to help, but it always feels like a race against the clock to get seen. Impossible to fit into a working life. You have to call at precisley 10:30am to get the slots to see a GP exactly 7 days later. There is not an option to book an appointment for any other time, and slots go within less than 5 minutes. When i am at work, I have to ask my manager at 10:30am to call the GP at precisley that time, potentially spend 20 minutes in the que, to then be unlikely to get appointment - so you might have to ask again for the same thing tomorrow. If you do get an appointment, you then have to plan to not be at work in precisley 7 days time and accept any time slot that's free. No flexibility. The online booking website is also very intense, you have to be on the system within 30 seconds of 10:30 and refresh like mad! Its an old-fashioned website and appointments dissapear online within less than 30 seconds. Unclear if the appointment you then get is over telephone or face to face. Totally biased against older people and still a very stressful experience. I feel as though this pratice is ran like an urgent care centre but there is none of the flexibility necessary to serve working people or offer community care or continuity of care. So much routine screening must be being missed and people must be struggling in silence at home or turning to other means of support... I've tried to raise this issue with staff on reception but I feel its not really their decision or their fault and must be rubbish for them too to deal with people complaining and the stressful enviroment. You can tell they are exasperated with being asked about it. I often feel as though I am to blame for trying to complain. But this is a serious issue and it feels exasperating and frustrating that people are being let down so badly and missing chances to have possitive experiences when asking for help. Surely there is a better way of doing things.

Sections are rude and not helpful If you're coming to the surgery and you want to see a doctor that will not let ya And when you're a vulnerable adult then still not interested There's only 2 sections there who's been there for the longest who will help you

Tried to book appointment over a phone is mission impossible. Start calling at 10:00 and only from 3rd time I was connected. It took over 30mins to connect with receptionist, as I was 15th in a queue. Receptionist was rude and repeated one sentence that all appointments were fully booked and I have to try tomorrow. Try to get to management, no success. Management have to start looking in all processes from scratch. As this is becoming stupid. Very soon people will start claiming money for ruining health.